The staff were extremely pleasant and friendly with all guests. We were staying for my daughter's softball tournament and this is where her team was staying. We definitely suggest using Hotels.com for booking purposes. If you stay on the weekends, breakfast doesn't start until about 710a, which as an issue for us because we had to be a the fields by 730a. The room was average, but we found trash between the wall and the bed my daughter slept on, so that was gross. Overall it wasn't a bad trip, the pool area was great for the girls. Average at best is how I would describe it, nothing above the normal other than the staff being kind. Even then they pushed not using 3rd parties like Hotels.com because they "can't help fix any issues with the stay or room." That to me was absurd as they were encouraging people to pay more for mediocre stays.