Check in was great. This is my first time at a DoubleTree and the cookie was a nice touch.
The first room we were assigned was dusty and the outlets didn’t work. We requested a new room and the front desk person was extremely apologetic. He gave us two days worth of breakfast for free at the restaurant ($18x 5 people x 2 days). The second room was also dusty but not as bad. The shower was clean. The beds were fine. Lots of pillows. The mini fridge is not cold. It was fine for drinks but I wouldn’t use it for food.
They must have been adding decor because by the elevator were about 6 boxes and all the trash that goes with it, laying on the floor. The hallway carpets to the rooms were not vacuumed. We passed the same peanuts in the floor all three days.
The pool didn’t have towels on their shelves the two days we went to it. When I asked the front desk they quickly gave us bath towels to use and asked housekeeping to come down to restock the towels. The pool is heated but the room it is in does not appear to have heat so it was freezing.
The bar was great with a variety of options. The restaurant breakfast was great, too. The food was hot and the server was efficient. She was managing the entire space. When we went that was 6 tables of people. It is buffet style.
The parking lot had plenty of space and the hotel has easy access to shops and food and major highways.
I’m assuming it’s off season and they are operating with skeleton crew?
Stephanie
Stephanie,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月30日
Bad Experience - Not a Good DoubleTree Location
This hotel does not represent the DoubleTree brand well and had a number of issues. The first room we entered had a live roach and was generally unclean; we had to get transferred to a different room. The bug made my fiancé very uncomfortable and is not what you would expect from a 4-star hotel.
This second room also seemed generally unclean with bits of hair on the bed and bathroom area. We also booked a balcony room... But it was covered in bird droppings and grime.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月24日
LaToya
LaToya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Ernie
Ernie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
One of the best hotel experience.
First off the staff greeted everyone at the door. They were so friendly and knowledgeable. I need to stay an extra night and they got it done quick and easy and I got to stay in the same room. Rooms were clean beds with soft. It definitely be staying again.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Excellent stay
Alia
Alia,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Fatima
Fatima,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Great stay ! Staff is amazing. Goid food !
Cheryl
Cheryl,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Best for family
Staff are the best. Just wish there were more electric socket that work for all our phone, tablet and fitbit chargers. Those on the headboards are usually loose. Otherwise, this hotel is a family favorite.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月21日
Comfortable room but too dark
The room was too dark
JEANETTE
JEANETTE,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Nice, clean, comfortable
Very nice hotel. Clean and comfortable. Staff was friendly and courteous. Only 2 odd things was the parking lot was partly taken up by new vehicles (some sort of fleet work trucks and vans) so it limited space and it was a busy weekend of soccer tournaments. Plus, you had to pay for breakfast ahead as part of the stay, but you were not told you had to sit in the dining room and be served if you purchased.
Stacy
Stacy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Comfortable experience
Theodore
Theodore,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Very clean, beautiful hotel and staff was friendly and knowledgeable
JENNIFER
JENNIFER,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月10日
Customer service at this property is some of the worst I have ever received. Other than that very decent property for the price.
Abdul
Abdul,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月6日
Jamal
Jamal,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月6日
Jeff
Jeff,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
Very helpful staff
charles
Expedia 真實旅客評語
10/10 好極了
2024年11月4日
Pool is great & is pet friendly
Jesica
Jesica,2 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年11月4日
I have stayed in the property many years for a show at the Montgomery County Fairgrounds and this was the first year it was miserable. I do not know what was wrong with the heating/AC system but it came on and off constantly and sounded like a loud coffee percolator, then running water all night. I even turned the thermostat to OFF and it still came on every 5 minutes. Room 619. Worst night's sleep I ever had in a hotel room.