The hotel itself was clean and comfortable. We liked staying here whenever we visit NYC as the location is great especiallyif using tge subway, but as soon as you step out to 42nd Street there homeless sleeping and feces on the sidewalk now.
Brian
2 晚旅行
10/10
Arnaldo
8 晚旅行
4/10
No servía la caja de seguridad, no servía el teléfono, no tiene room service. El hotel está viejo y descuidado. La TV es básica, no ofrece películas o streaming. No tiene restaurante. El bar no abre los domingos y lunes.
真實旅客
3 晚商務旅行
10/10
Our family (9 of us) took a trip from Delaware to NYC. We chose the Hyatt as it was close to Penn Station, and it was afforadable for all of us, as we had to get 3 rooms. The hotel is immaculate, the staff that helped us was very friendly and very knowledgeable and helpful and very eager to answer any questions and offer helps! We will definitely go back!
Hector
2 晚家庭旅遊
6/10
We’ve stayed here before and let’s just say the quality has gone way downhill. We walked out of our Uber to find a homeless person laying at one of the entrances that we had to walk around.
First of all, our room wasn’t ready at the 4:00 time of check in (we even walked around and gave them some extra time). I paid extra to have a room with a ‘city view’ which wound up being two slivers of windows that looked at the side of another building. The first night we were there, we saw a show and had noticed on the way out that the hotel sign said the restaurant and bar was ‘open until midnight serving drinks and small plates’. When we got back at 10:15, they said the kitchen was closed (this was on a Saturday night). My son and I had to settle for a sandwich that had been sitting out for who knows how long and a yogurt and grapes from the ‘market’. This was when I also found out they do not offer room service. We were starving the next morning to say the least. If we come back to NYC, I sadly, wouldn’t come here again. Way overpaid for our stay that was not what the pictures or previous memories depicted.
Leslie
3 晚家庭旅遊
8/10
Lori
4 晚家庭旅遊
6/10
Hoon
4 晚家庭旅遊
6/10
The location is great. The hotel was decent. We stayed 2 nights to bring our twin daughters to see Hamilton on Broadway. We were underwhelmed by guest services. We tried calling for more towels as there were only 2 in our room. No answer. My husband had to go down 31 floors to the front desk to ask for towels. They never delivered. I called the following morning and finally got some towels. We stayed in this same hotel about 10+ years ago and decided to return; however, we most likely wouldn't next time.
Maggie
2 晚家庭旅遊
10/10
Darlene
2 晚商務旅行
8/10
joao
4 晚好友同遊
10/10
Danny
1 晚旅行
10/10
The location is great! The room was spacious and clean. Everything was functioning correctly, with the exception of keeping the water temperature regulated in the shower. Also, the elevators are slow! Otherwise, it's a great place ... and we would stay there again.