威斯汀皇冠中心堪薩斯市飯店

Roaches in our room

Jonathan, 2 晚商務旅行, 2021年03月26日

Hotels.com 真實旅客評語

No sleep dogs barking and no help from front desk

Hotel was great. Access to lots of things to do. It is a pet friendly hotel so be cautious of barking dogs all night if they are on your floor. Tried calling the front desk multiple times with no answer. Dog did not stop barking Until after 1:30 AM when the owners stopped coming and going and slamming the doors. Hotel was accommodating and discounted stay but overall experience because lack of sleep was terrible.

Matthew, 1 晚家庭旅遊, 2021年03月26日

Hotels.com 真實旅客評語

Letdown

First, everything was clean and beautiful. But, the front desk service was under staffed and lacking in updated knowledge about nearby restaurants and activities. All the shops and restaurants in the attached Crown Center close at 5 which doesn’t leave options for dinner for a young family unless you eat at the hotel restaurant. The hotel restaurant is fine but expensive. It is also understaffed. One server to wait tables, run bar, bus tables, etc. He may have also been cooking, not sure. WiFi is not free. No access to Netflix or Hulu on the TV. They have on demand movies but they are expensive, which is silly when we have hotspots and Disney+ in our pockets. Westin is operating as if it’s 2010. Several websites described an indoor/outdoor pool combo onsite but there’s no indoor pool. This was hugely disappointing because it was one of the draws to this hotel, that and the close proximity to crown center, which closes at 5. The outdoor pool would be nice in summer but not in March. We basically spent the night watching TV on our phones, which we could have done from home. For what we spent, it was a letdown. He could get the same amenities at a 3 star hotel and have extra cash to spend elsewhere on the trip. Westin will need to find a way to raise the standard to keep the luxury reputation. 3 stars.

Laura, 1 晚家庭旅遊, 2021年03月16日

Hotels.com 真實旅客評語

Best Hotel...hands down!

Everything was so great from start to finish! Service at check-in was phenomenal and the man who helped us was so nice. The room itself was the cleanest I’ve seen with a view that kept us sitting at the window for hours. We never had to go outside in the elements because dining, shopping and attractions are all connected to the hotel. The grounds were beautiful, clean and well-kept. The only hiccup was the temperature of the shower which started lukewarm at the highest setting and halfway through the shower became scalding hot. When I turned it down a smidge, it got ice cold. But overall we certainly plan to come back for getaways. A little shower issue won’t keep us away from this amazing hotel!

1 晚旅行, 2021年02月12日

Hotels.com 真實旅客評語

Amazing customer service. The man that checked me in was so delightful and even moved us to a room that overlooked the Christmas lights. Definitely would come again.

Kelsey Nicole, 1 晚浪漫之旅, 2021年01月09日

Expedia 真實旅客評語

The hotel is surrounded to a lot of different activities for people to enjoy.

2 晚家庭旅遊, 2021年01月08日

Expedia 真實旅客評語

Anniversary Night

This was our third stay at the Westin. They asked about our stay, and even upgraded us to a better view. We love this hotel, and can't wait to go back!

Mercedes, 1 晚旅行, 2021年01月08日

Hotels.com 真實旅客評語

This place is amazing! The standard rooms are awesome but the suites are top notch! If the upgrade is available, take it! The bellman Glen was awesome! He most definitely took care of us and helped us get the upgrade!

2 晚好友同遊, 2021年01月01日

Expedia 真實旅客評語

The Westin was great. Front desk was very friendly and helpful.

Kimberly, 1 晚家庭旅遊, 2020年12月20日

Hotels.com 真實旅客評語

Guest services was awesome, so welcoming. The room was very clean and while I appreciated the addition of the weighted comforter on the bed I would have preferred better pillows, one was super flat and the other was huge and hard but we survived, lol. Breakfast was really nice and we used take away to be safe. We love the Westin and this did not disappoint.

Lora, 1 晚旅行, 2020年12月16日

Hotels.com 真實旅客評語