Checked in to a room with no bed and a disgusting carpet, human error was the answer. Checked in to a second room. Look at the walls. No restaurant for food. We laid our staff off for COVID and we have not started then again. After a 14 hour day this is exactly what you need. NEVER AGAIN. complaint sent to customer services and their reply was almost oh well. You could have gone out for food.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年8月18日
Friendly young mn checked me in. Clean and tidy , nice comfortable bed. Everything very good. Bar was closed by the time i checked in although it was fairly late by that time. would stay again here .
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2021年8月17日
Debbie
Debbie,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年8月16日
Jemma
Jemma,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2021年8月16日
Reece
Reece,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2021年8月16日
Fab stay
Recently stayed at this hotel as we were attending the races and concert nearby, we were a bit dubious about staying here as we had read bad reviews, but we both had an amazing experience, all staff were friendly and helpful, check in was quick and easy and the rooms were spacious and modern. We will definitely be stopping here again if we ever come back to Doncaster in the future
stephanie
stephanie,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2021年8月16日
Terrible condition and need of a revamp!
Booked for a weekend away for concerts and racing. The name of the hotel sounds very upmarket but don’t be fooled. Not cheap and the room was very disappointing! Cracked wash basin held together with glue (?), disgusting brown stains in the toilet and stains in the shower cubicle. Hairdryer not working. The overall appearance of the hotel is that it needs a good clean and revamp! On a positive note the staff were very friendly and helpful.
David Ian
David Ian,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2021年8月15日
Disappointed
Staff fantastic, but expensive, dated and cleanliness not great. No reflection on the staff on shift
Louise
Louise,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2021年8月9日
Yasmine
Yasmine,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年8月8日
Terrible hotel room
Literally broken sink. Wallpaper peeling off. Booked and charged for breakfast but was told no breakfast being served. Waiting for refund. Very unhappy because we booked especially for this. Pictures taken. Would like an investigation and at least some compensation.
Mohammed Zakir
Mohammed Zakir,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年8月7日
Good size room comfortable bed. Good wifi
Decent size TV. Excellent shower. Staff friendly always smiling.
真實旅客
4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2021年8月6日
Rebecca
Rebecca,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2021年7月29日
Stayed with two children staff were really friendly the room was clean the beds comfortable we had a great stay
Andrew
Andrew,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2021年7月28日
Not Pleasant Did Not Stay!!!
Our engineers did not stay at this hotel. When they pulled up outside they remembered the last time they stayed at this hotel and it was not pleasant. This hotel appears to be used to house homeless people. Which would not be a problem in it self. But our engineers witnessed drug use and deals outside and within the foyer of the hotel. Also last time they stayed there was alot of noise throughout the night. I have emailed roomsbooked to complain and ask for a full refund. We would really appreciate your help with this and also it would be helpful if you could change the rating of the hotel until it has sorted these issues.
Michelle
Michelle,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年7月15日
Nora
Nora,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年7月15日
Ok by me
Basic and budget - but absolutely fine, clean and loads of free parking
David
David,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年7月14日
The hotel should be closed to paying guests as it seems to be a council dumping ground for homeless people and substance abusers. Security in the entrance and lots of damage to see on arrival. Wouldn’t like to have had kids with me.
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2021年7月11日
Not the best experience
Booked for 1 night stay for work. Room was clean but overall appearance was outdated nothing like the advertised images.
All on-site facilities were closed ‘due to Covid’ which was not mentioned at all at any booking stage which means eating during your stay is a car drive away.
Overall I won’t be returning.