There was an extra charge on the accommodation room as the receptionist staff told me I had booked the accommodation for 1 person and not two, despite already paying for a double room.
The room was not clean and the other guests at the hotel had a similar experience
Alisha
Alisha,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月6日
Place is very nice and very clean, it is not high end put still very clean, has big number of swiming pools, and the waterpark is amazing really fun and excellent (I have 3 teenagers that always complaining hahahah, but they did enjoy the place and the waterpark)
Comments 1: animation team wasnt that active, they need some additional programs.
Comment 2. The food has good varity and the sweet buffet looks amazing put the swwet are good design but not good telaste, so over the 5 days was no goo cheese cake, put still we ate alot hahahaha
Hassan
Hassan,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年6月15日
Khaled
Khaled,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年2月11日
Lovely stay as usual but 2 same re-occuring issues
I have stayed at your hotel 3 times in the past 12 months and i enjoyed it very much.
Service, staff, cleanliness etc very good and the front desk do their best to accomodate your room requests and all staff are friendly and nice.
I do have 2 issues however. They have their own in house Taxi service which is fair enough but 3 times as expensive but they do not give guests the choice to call for their own taxi from outside or even be dropped back to the front of hotel if you do use a licensed Egyptian taxi from outside the hotel.
Other hotels do allow this even with their own in house taxis so it is unfair for guests to walk 100 metres from the security gate pickup/drop off point for outside taxis to front of hotel and is not a nice walk in the heat if carrying bags or Going/Coming from beach or shopping.
I have a mobility ankle problem and painful to walk at sometimes of the day so i like to take a taxi direct from A to B when this happens but I end up walking 100metres to or from Taxi drop off point as security do not let taxis in?
if they are worried about competition to their inhouse taxis then just take the driving License from the outside taxi driver at the gate and give it back when they exit to ensure they haven't picked up a fare from a hotel guest inside the grounds before they exit.
Also they close the pools too early in May, the sunsets at 7.20pm Then and not dark until 8.10pm but they close pools at 6.20pm? keep open until 7.30. is still 28C in evening in May
glen
glen,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年1月28日
Richard
Richard,7 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年12月15日
Zabina
Zabina,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2023年11月27日
Morten H
Morten H,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年11月23日
Harika bir otel çalışanlar ve hizmet harikaydı.
Emrehan
Emrehan,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年11月14日
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2023年8月8日
Ammar Alimam
Ammar Alimam,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年6月22日
👎
checkin için gereksiz yere 3 saat beklettiler odadaki eşyalar eski , odalar bakımsız ve rutubet kokuyor hergün yapılması gerek temizlik 2-3 günde bir sağlanıyor banyo duş kısmı tıkanık ve bakımsız , yemek çeşitleri ve lezzetleri pek iyi değildi, herşey dahil seçim yapılan yerde gece 12 den sonra içeceklerden ekstra ücret alınması çok saçma ve her istenen içecek verilmedi. Havuz temizliği yeterli değil içinde kumlar vardı ve terliğini havuz içi suya sokup ıslatanlara uyarı da bulunulmadı. Titizlik ve konfor çok zayıf, otel içinde sağlanan eğlence aktiviteleri çok sıkıcı
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年6月22日
Jacqueline
Jacqueline,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年6月5日
Helen
Helen,12 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年5月8日
Lovely spacious 4star hotel stay April/May 2023
Lovely 7 night stay. Not much to complain about, every thing was good/excellent overall and plus sides too much to mention from great service and lovely friendly staff , clean grounds and interiors, lovely big pool and smaller quiet pool and added bonus of a fair sized aqua slide park with adult and children's sections separate.
The Only downside if i was being pedantic and picky was the inconsistency in the knowledge of procedures amongst the security and gate staff which some times led to me having to do an additional 100m walk (big hotel outer grounds) from hotel reception area to the outer gate or roadside and vice versa because some security would refuse entry to the grounds such as booked taxis and excursions whereas others would allow them in without hassle right up to the reception entrance. It was an unnecessary additional walk for me with bad ankle
in terms of star rating, the hotel has grand aesthetical looks but its more a 4star in UK standard rating as opposed to the 5star they are rated and this is primarily because of the variety of food which was plentiful but repetitive and not as varied as a 5star international spread would cater for but defo something can be found to happily eat daily. Beds/Bedroom furnishing not a 5star quality either and no blackout blinds even in deluxe room which we had so light flooded the room from sunrise at 6am but other than those minor observations, The hotel didn't really have any other faults to complain about.
glen
glen,8 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2022年10月10日
Daleeda
Daleeda,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年9月28日
Food is very good
Staff in the bars is not friendly
Aqua park is amazing
Beaches are amazing
Ahmed
Ahmed,5 晚家庭旅遊
Ebookers 真實旅客評語
2/10 不太好
2022年9月6日
Immonde!!!! Et expedia des voleurs !!!! Et des menteurs!!!!
karim
karim,17 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2022年8月20日
اقامه جيده
Hisham Khalil
Hisham Khalil,7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年7月2日
It was very good vacation , i enjoyed
Nazeer
Nazeer,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2021年11月27日
Roman
Roman,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2021年11月21日
Stay away
Daniel
Daniel,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2021年10月28日
Place good.
Food average.alcohol and special coffee surprisingly was not included.
Israel
Israel,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2021年6月17日
Family hotel
Good place to stay with noce family facilities.
SHERIF
SHERIF,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2021年3月19日
المكان جميل جدا والعاملين كويسين جدا والاكل جميل استمتعنا بالاقامه جدا