I requested an earlier check in and when I arrived it wasn't the room I was told I'd be given. I was then informed if I wanted another room higher up like I originally requested it would be a bit longer. That bit longer turned to 2 hrs of me wandering in the freezing cold of NY with a leg with nerve issues. I then come back because I was so cold my hands went numb then proceeded to wait another 30 minutes while the room was "being cleaned" so I was frustrated and left again. When I returned no less than 45 minutes later 2 new people were at the desk that had no idea of the previous arrangement. They begrudgingly gave me a room after I waited again. They also failed to mention a very loud group or convention of some sort was there which made walking through the lobby impossible. They were intoxicated and bothersome. On top of all that the elevators average waiting time was 10 minutes and once on it you went to every other floor except your own. TV wouldn't let me connect due to cord issues. Alarm clock didn't work. Water was colder than the weather and the sheets were stained so I slept in my clothes. Now I am most definitely feeling like I'm getting sick from it all.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Warlene
Warlene,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月24日
Patricia
Patricia,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月22日
First rate in every respect...customer service, accommodations, dining, amenities...
Patrick
Patrick,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Great stay
Hotel was clean. Great selection at breakfast. Staff was super friendly and helpful. Would recommend this hotel.
Deana
Deana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月21日
Mary Ellen
Mary Ellen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Great Stay
Wonderful experience. Staff was friendly and helpful, particularly Johnnie. No complaints at all.
Kim
Kim,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Excelente tudo neste hotel
Toda minha experiência neste hotel foi excelente. Acima de minha expectativa. Todas as pessoas do atendimento ótimas! Prestativos, simpáticos e eficientes.
O quarto maravilhoso. Cama hiperconfortável e lençóis macios.
Tudo excelente!⭐️⭐️⭐️⭐️⭐️
Silvia H
Silvia H,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Geetanjali
Geetanjali,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Yomaira
Yomaira,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月1日
Blech
Don’t go. Small. Uncomfortable. No ventilation
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月30日
Donnell
Donnell,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Great spot for NYC weekend
Wonderful hotel in a great spot near Central Park. Staff were helpful and friendly. Neighborhood was walkable with great dining options.
Kelly
Kelly,5 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
Cruise vacation
Breakfast was crowded. Not too many seats. Overall the hotel is very nice and clean. Close enough to cruise port.
Joanne
Joanne,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月20日
Lucas
Lucas,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月20日
NYC visitors pre cruise.
Enjoyed our stay there. No problems with service, cleanliness, etc. Good location near cruise terminal.
Catherine E
Catherine E,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Staff was very kind. Hotel very clean. Loved the happy happy bartender.
THERESA M
THERESA M,1 晚好友同遊
Travelocity 真實旅客評語
2/10 不太好
2024年10月17日
When we arrived, we were told that we had been moved to a different hotel. I chose this hotel and location because it was close to the cruise port. The new hotel is not! It was finally agreed that they would pay for a car to take us to the new hotel and we were given two bottles of water. I asked for some kind of a refund and was told that the price at the new hotel is the same as what they had already charged on my credit card. The new hotel was very accommodating but the entire experience was very upsetting. I had spoken with someone at the hotel the day before arrival and all was good. I think they overbooked and because I made my reservation thru Expedia and not directly with Fairfield Inn and Suites, we were shipped out!
Dorothy
Dorothy,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月12日
Cameron
Cameron,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月7日
It was surprisingly quiet for being in the city! Although the rooms were quite small, they were clean and had pretty much everything we needed. Our experience with the bar downstairs was also great..Angela was fantastic!