When I arrived at the hotel, I was told by a helpful front desk clerk that there were no "Smoke-free" rooms available and to check back in 30 minutes. When I came back in 30 minutes, a "non-helpful" clerk told me there were no smoke-free rooms and to check back in another 30 minutes. I sat in the lobby for 15 minutes debating whether to find another hotel when the original (helpful) clerk let me know that, in fact, there was a smoke-free room available. I got a clean, decently updated room and had a good nights stay. When I went to check out the following morning, the non-helpful clerk walked out of the lobby as I was walking in; didn't say a word or consider that maybe a customer needed help. I sat in the empty lobby for a few minutes before a maid took my key-card and room number and told me she'd take care of it. So mostly helpful staff and one not-so-helpful front desk clerk.