When I arrived I was told by the hotel manager on duty that my room was cancelled and they apologize they were overbooked because of the multiple events in the city of Columbus. She refused to offer me anything or a room at another sister hotel. My Wife and I had drove 4 hours from Indiana and had no room to stay in as every other hotel was booked. I booked this hotel back in November of 24 and when we arrived on February 1st she would incredibly rude and told me she could not help me and that she could only offer me an apology. Worst hotel experience of my entire life!
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月26日
Cleanliness of room
After check in we went to pur room and there was left over food in the refridgerator which was not ours.
Stephanie
Stephanie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月26日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月12日
Terrible experience
Customer service was terrible the minute we walked in the door till we left. Manager is a complete d***
Pictures are completely misleading
Garry
Garry,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Page
Page,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Stacey
Stacey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Brenna
Brenna,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Malinda
Malinda,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Not hassle free
They didn't have the room I booked. Waited 25 minutes to get upgraded room. It was on 2nd floor directly above the entrance, so....constant noise. Parking was horrible for someone who gets in late from events. 2 years running had to struggle to get a spot . On checkout, told me they don't print receipts through 3rd party bookings. I said you did last year, she pushes one button and out pops a receipt.
Philip
Philip,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Jeff
Jeff,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Great stay
Hotel was nice. We came in for the OSU game and they had a shuttle which was awesome but no shuttle back from the stadium.
Chad
Chad,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Suzanne
Suzanne,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Highly recommend this location. I usually stay here when I'm visiting Columbus
Tamiya
Tamiya,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月4日
Really cool room. Clean and nice. It wasn't quiet at night though. We were at the end of the hall farthest away from the elevator so I have no idea what we were hearing. The hot tub also wasn't hot, though it warmed up as we had the jets on, but wasn't warm enough. Was impressed it was functional though as most hotels aren't.
Ashley
Ashley,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Amazing spacious room! Nice clean hotel. Very friendly people
Marco
Marco,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
The property was clean and the staff was responsive. Quick check in. There wasn’t enough handicap parking.
Daniel
Daniel,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月3日
Nya
Nya,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月28日
The rating is for the check in experience - which seems like is more of an Expedia issue. Apparently my card was declined because of the expiration date. This caused rez to be cancelled. I was never notified. Thank goodness they had a room available but I had to pay more. This is very frustrating as I made this rez months ago. I have exceptional credit. Ridiculous . What an awful process and has made me question using Expedia in future. I have quite a few upcoming reservations that I will be canceling and going direct.
Cheryl
Cheryl,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月27日
Second time staying here, nice and clean.
Cynthia
Cynthia,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Very nice property. Clean and best. Staff is very friendly, accommodating and helpful. Would definitely stay here again in the future.
Sarah
Sarah,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月26日
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
Cleanliness and the choice of dining options in Columbus is great