It was a pretty good stay. There were only a few people staying there but they piled us on top of each other. Could have been quieter. Also, we could take a tub.. looked too scummy. Very old conditions but comfortable and clean or the most part. Service was great except for not keeping us in a quiet area.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月17日
Disappointed from WV
Well first let me stay ive stayed at the hotel for 8yrs at least 2 times a yr. Now when i checked in i felt bad for the man checking us in he was trained for a half day then left alone when he tried to call someone for help they would not answer there phone. I had to help him. He was so sweet. Then when i check in my room i had to clean the toilet it had poop on seat. Then next morning when i went to take a shower i almost fell to the tub being covered in something slimmy i had to clean it because no housekeeping yet i turn shower on and the shower head was broke and spraying water all over floor so had to clean the floor. When i went to front desk to speak to manager he would not come out and talk to me. I have worked in customer service for over 30yrs and would have been fired if i treated a customer like that. I ask for some kind of refund and still have gotten nothin oh i forgot there was mold around the tub. Needless to say i will never stay there again oh front desk night shift had to run shuttle from airport to hotel and fix breakfast by 630 every morning. When ive stayed when other managers they would have had help and they would have at least refunded me most my money back im truly disappointed in this comfort inn and suites and i will make sure everyone i have told to stay there to change to another hotel and if i was you i would do the same
Theresa
Theresa,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Poor service
No one ever showed up at the front desk to check us in. We waited 45 minutes and ended up going next door to another hotel. I still haven't received a refund.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月13日
Roshan
Roshan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月13日
B
B,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Nope
Nothing was good. Couldn’t wait to leave.
Tina
Tina,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月12日
Last stay at Comfort Suites for me
First room offered wasn’t cleaned from previous guests. Then put in a room that the bathroom sink didn’t drain. That got fixed. Later when we trying to go to bed the room had a light that would randomly come on (motion sensor or something). Went to call the front desk and the phone did not work. Went to the front desk for help with light and had to wait for 20 mins for someone to come to the counter. Was offered tape to put over the light sensor. Someone tried to take lightbulb out of the light around midnight but couldn’t. Was put in another room but that room’s heater didn’t work. The bathroom had visible mold and there were beetles in the room. I’m not creative enough to make this stuff up.
Tina
Tina,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月7日
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Tabatha
Tabatha,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月23日
Urged to wait for a day to take a hot shower.
Shower was broken and no hot water. The front desk said their mechanical staff will come in next morning but no one comes. Then again requested to repair but the front said he doesn’t know when mechanic come. Then asked to change the room but he could not as he needed his manager’s approval. He said Mathis manager will come noon but the manager didn’t come by 4pm. Finally I had to take a cold shower. It was night and 24 hours later from my check in to change the room.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Tom
Tom,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月8日
Susan
Susan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
Victoria
Victoria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Ken
Ken,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月3日
Buen servicio, falta un poco de mantenimiento
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月1日
Airport convenience
Room was very nice
The shower was a little slippery, had to hold on to the grab bar. Very convenient to the airport!
Kathy
Kathy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Jodi
Jodi,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月26日
It was very welcoming
Jodi
Jodi,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Debra
Debra,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月21日
Clean hotel but poor service
The front desk attendant was on the phone for a LONG time while I waited to check-in. He was not friendly or welcoming.
Then, at 12:30 am someone was trying to get into our room and pounding on the door. It appeared to be an employee - asking if the previous tenant had left an electric toothbrush in the room (there was none).
I wanted to talk to the front desk and report this the next morning but there was no one around to speak with during breakfast. We had to leave at 7am for a flight and I never saw an employee downstairs that morning.
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
Friendly sevice, great locarjon by the airport, clean and reasonable.