I needed to add a day to my reservation but was told by Syed with Hotels.com, that I needed to make a new reservation and the property would allow us to combine both Reservations. Well that was not true. The property manager was going to make me and my family check out and have to come back to check in at 3pm. So if I wanted to stay in the room, it was going to cost me $35. Then the manager said he would give me $10 off and I had to pay $25 to be able to stay in the room.
Very Disappointed with this situation and property. Will not be staying here again and may not use Hotels.com if this is how members are treated.
Lorena P. With Hotels.com was very helpful and resolved the issue I had when I contacted Hotels.com.
I hope someone contacts me to try to help resolve my issue and make sense of what happened that I was told the wrong information.
Thank you for your response in advance.
Abe
Abe,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Ellen
Ellen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Ellen
Ellen,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月14日
The stay was nice. The rooms were clean. The staff was friendly and professional. Overall it was really nice.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月16日
Kia
Kia,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月16日
Elizabeth
Elizabeth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月8日
Ms. Dot made the entire process a pleasant experience.
Evelyn
Evelyn,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月10日
Tiffany
Tiffany,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月1日
Broken toilet bowl, dirty carpets, rust on applicances, non working microwave just to mention the few… unpleasant smell
Philemon
Philemon,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月18日
Sheniell
Sheniell,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月2日
Nice place to stay, friendly staff, thank you!
Elvira
Elvira,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
Dharyl
Dharyl,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月20日
Mike
Mike,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月20日
No bad
Daniel
Daniel,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年7月17日
Ursula
Ursula,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月15日
Ngoc
Ngoc,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月14日
Daniel
Daniel,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月13日
Edith
Edith,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月9日
Tahiti
Tahiti,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年7月8日
It was not clean with a nasty smoke mildew smell.
windham
windham,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月30日
Summer
Summer,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月29日
Everything was great except when we arrived the air conditioning in both of our rooms was off. We turned them on and went to dinner. It took 9 hours for one room to cool down. The other room never cooled and was a miserable of no sleep. This makes travel the next day tough. Desk attendant was extremely nice and helpful.
Tonia
Tonia,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年6月29日
Frustrated
Reserved hotel around 11pm after driving 10 hours just to get a place to sleep. When we checked in the said they declined our reservations and did not have a room. Even after the charged our card for the room. Ended up going to another hotel for the night. I had called prior to make sure they recieved our reservations and would be late check in and they confirmed. Different story when we arrived. Hopefully I don’t get charged for a place we didn’t even STAY!