Except service amazing breakfast.
Loved the milk and water machine that was absolutely fantastic
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月13日
Highly unsatisfactory room condition
The heating in our rooms didn’t work. They took ages to come and check it out by which time 2 of our kids - one who is a baby and one who was ill - had fallen asleep with jackets and towels on them to help keep warm.
They didn’t make much effort to fix it beyond checking we’d turned the radiator in correctly. Instead they brought us electric heaters. Made half the room uncomfortably dry and warm while the opposite side of the room remained cold.
In one room the Bathroom sink wouldn’t drain and in the other room the shower drain was extremely slow to drain. We kept turning off the water to give water time to drain/ precent it from spilling over. After reporting it someone apparently came to the room to have a look at the blocked sink but by this point we were all just using that shower in turns so they couldn’t access the bathroom- so they left and didn’t return. When complaining to the staff they were understanding and apologetic but made some strange comments like “some people just don’t turn the thermostat on” (it’s not hard to work a thermostat especially when there are clear instructions right above it). or “that’s the new wing so I doubt there’s issues with the heating there”…(new or not..I’m in it and it’s freezing). and no one actually resolved any of the anctual issues.
Zahira
Zahira,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月8日
Rachel
Rachel,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
All good
M
M,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月31日
I had a live chat and a phone call to confirm the spa was included and we had to pay £30 on arrival. The room wasn’t 100% clean and smelt a little damp and we had no dressing gowns in the room we did advise the receptionist
Sam
Sam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Donna
Donna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Kudakwashe
Kudakwashe,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月21日
Average and in need of updating.
The hotel needs updating. Some fresh paint in the corridors, replacing worn and torn lampshades plus wiping dirty tables in the bar.
We weren’t told by Hotels.com when we booked that the Spa was not included in the price. Had we known we would have booked another hotel. The Spa cost us £30 to use & whilst the pool was good the communal areas needed cleaning. The young staff were too busy chatting about Christmas to notice spilt drinks on tables that needed cleaning in the Spa reception.
Alexa
Alexa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Lovely time in Knutsford
stayed at cottons for a wedding and it was a lovely experience. only complaint was our room service breakfast made us quite ill and was not too tasty, but other than that and no late night food options at the hotel, it was such a great time. lovely room, comfy bed, great space.
Melissa
Melissa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Jose Jovito
Jose Jovito,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Very good hotel
Nice comfy hotel
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
Overnight stay
Nice bedroom. Bathroom refurbed, lovely shower but the towel rail didnt work and neither did the sink plug, so you couldnt fill the sink.
Cleanliness would have been a 5 but for lots of beer bottles left by the water/milk station on 3rd floor when we checked in about 3.30.
Breakfast was excellent, as were all the staff we met
William R
William R,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Nick
Nick,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Great trip
Large hotel which was full due to functions , but can’t fault it .
chris
chris,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Awesome stay! Will be back 😊
Dominik
Dominik,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
Cold welcome
The room was freezing cold at arrival, the heat was not on!
Carsten
Carsten,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Becky
Becky,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月17日
Harley
Harley,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月15日
Ben
Ben,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
Perfect
Booked a 2 night stay in a junior suite as my son getting married in nearby venue. Room was spacious, clean and comfortable. Coffee machine and fridge in the room which was perfect.
Had room service on the first evening and it arrived quickly and still hot.
Reception staff friendly and efficient
Overall could not have asked for any more.
Will definitely stay again
Susan
Susan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
nick
nick,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Comfortable, Delicious & Relaxing
My wife and I stayed at Cottons for the 2nd time this year and, once again, everything was delightful. The staff are incredibly friendly and welcoming, the room was lovely, the Spa (and treatments we had) were amazing and the meal we ate in the restaurant was delicious. I see this being a regular spot for the 2 of us to escape for a night!
Phil
Phil,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月22日
I checked in, went to the gym and when I got back ordered room service which they said would take 20 minutes and then realised that the shower didn't work. I contacted the reception, who when they finally came up around 25-30 minutes later pressed and prodded the shower and said words to the effect of "I guess you're having a bath then". I said that wasn't an option and that I'd appreciate an alternative option, the only provided was to go to the spa and use the changing rooms, at the other end of the hotel.
When the room service finally arrived, 90 minutes later it was cold and when it was redone arrived over 2 hours since ordering.