The staff is friendly UNTIL you tell them you won’t attend their timeshare presentation, and from that point on, they start being rude. I booked this hotel for its water park, only to be surprised that it wasn’t included and that I had to pay an extra $25 per person if we wanted to enter, and on top of that, it closes at 6 p.m. I stayed in a villa, and the guest sofa bed mattress was super thin and didn’t have blankets, just sheets. My kids felt itchy when they lay down on it. The kitchen utensils were of the worst quality—melted plastic and a Teflon pan with the coating peeled off in the center. On my second day, they started testing fire alarms at 8 a.m., scaring my kids it didn’t let us rest. The day I was leaving, they knocked on my door at 8am asking if we were ready to check out. I do not recommend this hotel; they completely ruined my first day of vacation.