We were checking in late. No one showed up on the Front desk for 20 minutes. When the attendant came she said they have no rooms available even though the booking was in advance. It was late so we agreed on a single bed room but the room was full of roaches. We left the place and now waiting refund.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月24日
Angelique
Angelique,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Brandon
Brandon,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月13日
Closed
I could not check in it was horrible no one and the phones and I could not get in!
Josh
Josh,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月13日
Gustavo
Gustavo,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Duane
Duane,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月24日
Eu adorei a acomodação, eles deixam desejar na questão da limpeza, tem cheiro de cachorro molhado os elevadores, mas a equipe é maravilhosa, principalmente a Lyra!
A acomodação solicita um depósito de seguro causao, mas ainda não realizaram o meu estorno, outro ponto negativo também
Rachel
Rachel,12 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年9月23日
Bobby
Bobby,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月28日
There were few visitors were shouting and yelling at each other. So many dogs and dirty walkways. In the reception, a visitor with her dog created ruckus and very uncomfortable situation for my spouse as she spilled hot coffee on her
JNANESWAR
JNANESWAR,5 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年7月17日
Upon arrival lyra the receptionist at the time informed us of the pet policy but we didnt have any pets but when we got in the room Upon check in Dog Hair was everywhere in the room even under the beds and in the tub....the Tuns drain stopper didnt work we had to purchase our own so my baby could tub bathe.....the Handle bar in the shower was missing.....the room was just not clean from the time we checked in and that was disappointing......
William
William,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月2日
Nice
Awilda
Awilda,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年6月20日
1 night stay
It was clean, basic room for the night. Kitchen , no dishes. If you wanted a cup you had to buy a dinner set. Bring your own coffee and cup.
Mary
Mary,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年6月2日
Victoria
Victoria,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月12日
It’s ok for the cost of stay
Vivian
Vivian,8 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年5月5日
Naewer and clean but no pot, pan, plates, glasses or utensils for you eventhough these rooms have kitchen. Good parking, convenient location and got a very special low price
Surapon
Surapon,9 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年5月4日
This property had mold in the AC units. The staff dismissed the mold and only changed the filters despite there being visible accumulation on the vents. I ended up getting sick staying at this hotel and would not recommend for families.
Christien
Christien,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年5月2日
All locked doors an inconvenience, hall floors needed cleaned, no daily clean towels
Beverly
Beverly,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年4月22日
front desk woman named Lira acted rude on my check-in, said no hair dry supposed to provide while a house keeper, Nelly said she would look for one. Room has phone but no phone card. Lira said no tecnician available in weeken to fix it, but then Nelly found one phone cord, came to room to connect the phone.
Lira at front desk refused to provide services when I asked and always said "we don't have it!" and showed bad attitudes but then Nelly did help me with good customer services.
Well, I think the hotel manager should review/re-train her about Customer Service skills
Vincent
Vincent,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年3月30日
Closer to a pet hotel
Needs a lot of cleaning, bed was not made, and the chemicals they use smell like a veterinarian clinic (guess it's because they accept pets at the hotel).
Also, if you want dishes, glasses, silverware and cooking ware you have to pay separately.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年3月29日
It was very clean but not so quiet, dogs were barking here and there.
Meriellen
Meriellen,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年3月24日
Great hotel
Djemsli
Djemsli,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年3月19日
Stayed here before. Everything has changed! There is no cooking or utensils provided which is what the Brand is known for for travelers. Providing a studio type facility where you can prepare meals.
Now you pay for everything. They make you buy a pot set $30 plates set for one person $20 and a deposit fee of $100.
They don’t even stock the room with enough towels not even a hair dryer anymore.
They used to have a hair dryer = gone !
It is simply ridiculously trite to be so meager in customer service and falling far below expectations .
There is no grab n go breakfast either !?!
The luggage cart is broken and has been for a few months.
What’s next ? Pay for towels too ?
This property is no longer worth considering as an option at all !
JAHMAI
JAHMAI,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年3月17日
Lamar
Lamar,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年3月16日
Just know before you go it is what it is. Staf was poor. There's a sign out saying "be right back" for check in. Took a while to get someone there, but it seemed they were just in the office on the otherside of the wall... Average room. Noisy. The room next to us had a baby keeping me up. No toliet paper... If all you need is a bed, great. No frills. Cheap.