People are not friendly, very poor service , it can’t be considered as 5 stars or 4 stars hotel.
They must give their teams more training about what service means.
It is one of my worst experiences and I am someone who has over 100 nights in hotels every year.
Abdullah
Abdullah,6 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月8日
I stayed in crown plaza in more than 10 countries and normally it is very good hotels chain but this one was so unexpectedly bad.
Crew are not trained to be friendly or to serve well. The lady in kitchen gave me twice white paper to sign on instead of printing the invoice ! All is disorganized , rude snd poor quality . This shouldn’t be ranked as 4 or 5 class hotel.
Abdullah
Abdullah,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月3日
TOMOYUKI
TOMOYUKI,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月29日
Inoue
Inoue,2 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月27日
욕실이 좁고, 방 청소 상태가 불량함.
-객실은 넓은 편(동급 비해)
-샤워실 너무 비좁고 어두움.
-화장실 입구가 매우 좁아서 불편함
-조식은 괜찮은 편
-방 청소 시스템이 제대로 안 지켜짐
: 문고리에 '청소요청'해도 안해줌
문고리에 '청소불필요'해도 청소함
이 문제로 프론트에 컴플레인 했을 때 매니저로 보이는 스텝의
반응이 매우 기분 나빴음. 청소요청 시스템에 대해 내가 이해를
못한다는 식으로 대응하다, 내가 이해하고 있음을 설명하자,
호텔 바 사용 쿠폰을 무성의하게 건네며 무마시키려함.
청소 시스템이 잘 작용되고 있는지 점검하시기 바람
真實旅客
7 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
David
David,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
Hyvä sijainti kaupunkimatkalle
Hotelli on keskeisellä paikalla. Hyvä aamiainen.
Kukka-Maaria
Kukka-Maaria,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月9日
Good location hotel in central Berlin
The room was a little tight and dark. The toilet were cramped. The hotel seemed to have a lot of patrons with dogs staying (I am not sure how this is managed). We really enjoyed the bar downstairs with really good food and service. Our check service could be improved. The Christmas markets were very close by to the hotel.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月7日
Rebaz
Rebaz,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月7日
HOTEL ne méritant pas 4 étoiles ,
tout juste 2 etoiles .
S de bains minuscule
pas de charme
rien