We arrived at THesis late about 9pm on Friday. We are a family with 4 small children and the valets stood watching us struggle with getting out our luggage and stroller and just stood with their hands in their pockets. The valets didn't have an once of sense in service. The valets are the first impression of a hotel, and you would think they would be a bit more friendly and helpful. Daniel at the front desk was kind, hospitable and offered us welcome Champagne. Our room was nice and tidy and had a great view of Coral Gables and a park. We did have to call the front desk for a mini fridge as our room did not have one, but was delivered in a timely manner. We were exhausted from our travel day, but could not sleep as the guest and the extremely loud music coming from the pool/terrace continued on past midnight. We had to call the front desk and it finally took 15 minutes after our call to get the music turned off. The hotel was beautifully decorated for the Holidays. Our family frequents this hotel only for convenience to visit elderly family members, but the convenience in location is not worth the stay.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Melina
Melina,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Amazing family vacation. Fernado was very helpful.
Howard
Howard,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Bill
Bill,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月22日
Bridget
Bridget,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月27日
Well located for our purposes. found the bed very uncomfortable. Room air conditioner was the loudest i have ever heard and sounded like there was a truck in our room, going on and off all night. No bath mat on a slippery when wet bathroom floor. Nice staff, friendly and helpful.
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月27日
A Spectacular Stay
My stay was spectacular because of the staff. Fernando is amazing and treated me like royalty when he greeted me and I met Carolina who works at the rooftop bar who was amazing and she saw me when I checked out and checked on me. I will definitely be coming back just to stay at the hotel for an entire weekend and I will bring some friends.
Alex
Alex,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Gail
Gail,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
pillow/dresser
The accommodations were good, but the pillows were not the most comfortable. It would be nice if rooms had drawers for clothes.
Stefania
Stefania,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Doreen
Doreen,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
The hotel US well located.The people is very kind. Rooms are comfortable and clean, the only issue is sometime the liar of the air conditioning system.
Luang T
Luang T,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月17日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Victoria
Victoria,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Gloria
Gloria,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月12日
Meh
On the plus side, the champagne upon check-in and coffee station in the morning was awesome. The staff seemed very friendly overall.
Otherwise, there was dog poop all over the sidewalk outside and around the property. It seemed like that would be something you’d want to keep an eye on if you boast about being pet friendly and having a pet relief station.
Also, we requested a bowl with a room service order and they strangely refused it. When we went down to ask for one after they said no to go ask the restaurant and the restaurant said no?
Such a simple request and I was surprised at how unaccommodating that was. Lastly, the room was TINY and didn’t even have a fridge. I felt robbed at what we paid for that room.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
angel
angel,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月8日
MAYRA VIRGINIA
MAYRA VIRGINIA,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月7日
Service was excellent!
Patricia
Patricia,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月2日
audra
audra,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Staffs members are great communicators and very happy and friendly.
ORLANDO
ORLANDO,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月28日
Will come back
Hotel is beautiful, quiet safe location good for walking but far from night life. The front desk staff is not super friendly but the restaurant staff was wonderful as well as the valet guys. Really beautiful property and surrounding area, great pool, comfy bed and clean rooms!
Carly
Carly,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月28日
No dresser in room - have to live out of your suitcase. On checkout day was trying to keep abreast of hurricane updates but every 30 minutes from 8:00 AM the TV would shut down for 5-10 minutes (to remove guest data..?). Seems like just a ploy to get people to check out sooner.
Facility was great and staff was magnificent.