Such a bummer! Hana hotel filled their best feature- a beautiful spa above the rolling hills/ocean and filled it with concrete, boo Hyatt. Then, when I was told to book the spa and pay $45 for the spa experience except oops, our spa is broken. Really ruined our trip there and why I am writing this review. Honestly, if hotels are hotels what are you paying for? I will always love Hana tho m. Hope Hyatt improves