The service was prompt and courteous. The tub was clogged I texted the front service Clerk Arianna and maintenance didn’t catch his name and room service didn’t catch hers either but was very pleasant.
My only complaint is that you can tell house keeping skips corners with cleaning the rooms. I always come prepared! Lenin was not washed properly or without bleach maybe that includes the towels as well.
Jasmine
Jasmine,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Christmas visitor
The room was clean, experienced no issues.
Carmen
Carmen,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月25日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月24日
Estrutura muito boa, café da manhã bom, mas atendimento terrível. Todos os funcionários , da recepção a camareira, com cara feia.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月22日
Shari
Shari,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Katosha
Katosha,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月20日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月19日
racist check-in clerk ruined it for me
The hotel is amazing...unless you get the german lady (Marion) who questions the black guy "are you a real doctor?" when my credit card says "Dr." and then proceeds to tell you that your payment won't go through while she is obviously trying to "check up on you." I called my bank and they confirmed that no payment had been denied, just as my online statement stated. And yes, I did complain to the manager, who was very professional and decent...and didn't even try to defend the racist comment of her staff. It's 2024, and black people can be as qualified as any one else...unless you're Marion from Germany!