The room is spatious and quiet. The staffs are well trained.
Pak Lun
Pak Lun,15 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025年1月12日
Sau Kuen
Sau Kuen,9 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月8日
Gustavo
Gustavo,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月5日
Avoid - Theft and Unclean
Arrived at the hotel and we were offered a complimentary upgrade to a family duplex suit which was very kind.
The room looked clean and welcoming, we were told that the sofa would be turned in to a bed for the children whilst we were out at the theatre which was no problem at all.
Upon leaving the room we noticed a pair of knickers under a television stand - disgusting really as the room clearly hadn’t been cleaned.
We let reception know, the guy was very apologetic and advised it would be sorted asap.
We came back from the theatre late, the children’s bed had been made and an apology given with the offer of breakfast. The room hadn’t been cleaned despite a note saying it had - there were still dirty glasses, tea spoons etc. but the knickers had gone!!
In the morning we packed to leave. Whilst packing it was then we noticed my daughters purse had gone. We’d come to London for my birthday and for her to spend her birthday money and someone had taken it from the room. A pink smiggle purse - there’s no mistaking it was a child’s purse.
We should absolutly have put it in the safe but stupidly during the push to leave we forgot.
Do not go to this hotel - they have a clear issue with cleanliness and theft!
I’ll be escalating this with more facts for the hotels mangagers but I will absolutly have for this happen to anyone else.
A fantastic birthday trip ruined by one person.
We turned the rook upside down looking, offered to look with staff have them check our bags etc.
Rebecca
Rebecca,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月5日
Darrin
Darrin,9 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月5日
Ben
Ben,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
Daniela
Daniela,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Ahmed
Ahmed,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Jaclyn
Jaclyn,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月18日
Nice smaller hotel with great connections to the city.
Kai
Kai,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月15日
nofal
nofal,5 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月6日
ilgisiz su ikram etmek için düşünüyorlar
Semra
Semra,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月4日
Good hotel
This is a good hotel with courteous staff who do their job as best as possible. I even saw them endure the arrogance of rude customers with kindness and professionalism. The room was clean, well-maintained, and quiet. The breakfast is good and varied. The restaurant is also good; we just had to wait a bit longer than usual to receive our dishes, even though the restaurant was almost empty. All in all, a good stay. I would return tomorrow.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Checking in was a bit tricky.
A bit of a pain checking in but sorted in the end. They said I had booked with Expedia and didn’t have the right credit card.
Louise
Louise,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
Ronan
Ronan,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月23日
Bruno
Bruno,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月8日
Andrew
Andrew,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月2日
Superbe
Superbe expérience ! Nous étions une famille de 4 avec deux enfants de 6 et 9ans.
La chambre était spacieuse et très confortable avec une belle salle de bain.
Pas mal de petites attentions : cookies à notre arrivée, bonbons pour le jour d’Halloween.
Personnel très souriant et sympathique.
Le buffet du petit déjeuner était très bien et copieux. Les enfants ont adoré aussi !
Alexandra
Alexandra,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月30日
Vacation in London
Very friendly, clean everything great but the bed to hard and bathroom lights to dim
Nancy
Nancy,7 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Very friendly and responsive staff!
We had a lovely stay, the staff were very attentive and I could see they were all working incredibly hard to make the service efficient. The hotel was very busy during our stay and breakfast particularly was quite chaotic. There were a lot of chairs and tables squeezed into a small area and it was hard for the staff to keep on top of topping up the buffet, ensuring the coffee machines were not running out of coffee and that plates and cutlery etc were replenished. It was not surprising that at times the buffet was not fully replenished...the staff did an excellent job under the circumstances. We did also have a very noisy neighbour who returned on all three nights of our stay at 3am with a loud voice! On the night that we reported the noise to staff they responded without hesitation and the neighbour was quiet afterwards. I would say the walls were quite thin which meant noise travelled easily, but the staff were responsive to our needs. All staff were also incredibly friendly and cheerful, always welcoming us on arrival to the reception area. The hotel was very close to Gloucester Road underground which made it an excellent location for exploring London for 3 nights.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月26日
Mr Geffrey
Mr Geffrey,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Great stay, friendly staff, clean hotel. Close to transportation and/or easy to get taxi or Uber. Many shops and food options nearby. Takes a bit in traffic to get to the action of London during busy times but if you’re looking to get to a nicer and quieter area it’s perfect.