Rather disappointed. First the fridge hadn't been emptied from the previous guest, then the air wouldnt lower from what seemed like a preset. Then lastly although not in our room but in the hall of the 5th floor was bedbugs which was reported to the front desk
Debbie
Debbie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Robin
Robin,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
June
June,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月19日
Stay somewhere else
Would never stay here again. Our room wreaked like marijuana when we checked in. The thermostat in our room didnt work so it was freezing. We did not have a tv remote for the bedroom tv. The shower floor was grimy with dirt and the freeway noise was very loud.
The front desk did offer to call maintenance about the thermostat, but they were off site it would have been after 8pm by the time they arrived. They offered us a different room, but it was not comparable to the one we had booked. We were told management would be contacted about a discount, but we had not heard anything back by the time we checked out.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
Rooms felt dirty - checked out a day early
Front desk staff was very pleasant
Dalton
Dalton,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月10日
It was a good location and the staff was very helpful and responsive. The shower needed some cleaning and when it was brought to the attention of the front desk, it was addressed almost immediately.
Debra
Debra,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月8日
Reva
Reva,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月7日
Smells like weed which is completely disgusting. Rooms are not clean nor updated. I will never stay there again.
Joanne
Joanne,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月29日
Perfect stay for one night! Great service & breakfast was pretty good.
Naomi
Naomi,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月27日
KEITH
KEITH,2 晚旅行
Travelocity 真實旅客評語
10/10 好極了
2024年9月26日
Kenneth
Kenneth,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月25日
It's a little expensive compared to the Fairfield next door.
We are in nowhere TN. Breakfast was good.
Patricia
Patricia,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月23日
Away from the downtown
Ian
Ian,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月17日
Kathleen
Kathleen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月17日
Bilal
Bilal,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月17日
Convenient location and quiet.
Donna
Donna,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月14日
My husband and I visited Tennessee for the first time. He booked a suite for my birthday. The term “suite” is not what we got. We walked into a mostly bare main room with a loveseat (covered in hair) and a table on one side. That is not a suite…that is extra space you called a suite to charge more.
The bedroom was separate. We were on the 2nd floor where the window overlooked the entrance to the lobby. There was a large group congregated right in the entrance way that was large and noisy! They were there for hours! The noise was over the top!
The beds are horrible! Old, squeaky, springs sticking out and uncomfortable!
We went back to the front desk and dealt with “JJ”. Horrible attitude with this one. Seemed completely put out when we were just checking in. When we wanted to move rooms she said there were no other suites. Basically…go pound sand.
We persisted and got a regular room on the 4th floor. We’re both Honors members but we’re still treated like crap. We have many more trips planned but will stay far away from this place. No one deserves to be treated so poorly. Management needs to do better.