Poor experience. Unfortunately while waiting for our room to be available decided to grab a bite and couple
Drinks. Stood at front of line for 25 minutes to be told to order at the table due to staff shortages. Young lady behind the bar was overwhelmed and doing her best whilst the manager was sitting at front desk. Waited a further 20 minutes at the table, still no drink or food. 45 minutes in total, went back to the bar and asked the young lady who made the drinks for our beer and wine not cocktails. She apologised and I felt awful for her. Made a complaint to the manager- male wasn’t interested and gave poor excuses and was bad luck pretty much. Room was average, pool was in a poor state missing tiles needs repair. Low on toiletries in the room all empty for the price we expected more. Trip was ruined before it started, definitely won’t go back.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月27日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月4日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Andrew
Andrew,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月12日
Linda
Linda,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月27日
1 start for Rainforest
The booking information advised the the property was separate feom the main resort but i didnt expect it to be on another street.
The only "Castaways" about our accommodation was the sign.
It was called "Rainforest" which suggests lush tropical gardens. Around the daggy pool, it was slightly tropical compared to the front of the building which look like a wasteland.
Turns out we were staying in the staff accommodation building. Stomping in the room above us all the time.
The car park was a old garden bed it seemed and the abilities of the staff to park in straight lines to allow other parking around the various trees was next to nill.
The resort on the other hand was 5 star compared to our 1 star. And we only used the lobby for 10 minutes.
A better description of location with a better price point to reflect "Rainforest " still would leave a sour taste.
Johanna
Johanna,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月26日
Staff service needs improvement. Some training or a refresher in what constitutes good customer service might help.
Antoinette
Antoinette,3 晚家庭旅遊
Wotif 真實旅客評語
8/10 非常好
2024年10月22日
Room was clean and tidy. Wish they had microwave in room, an a bigger fridge the bar fridge was tiny.
Debbi
Debbi,2 晚旅行
Wotif 真實旅客評語
10/10 好極了
2024年10月22日
Loved our stay here recently. Staff were very helpful when our booking couldn't be found at first, they upgraded us as our room wouldn't fit our porta cots in. Definitely staying here again and will recommend.
Brittany
Brittany,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月20日
Jana Sabrina
Jana Sabrina,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
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Vic
Vic,1 晚浪漫之旅
Wotif 真實旅客評語
6/10 不錯哦
2024年10月14日
Nice location and friendly staff (all but one). Restaurant seating was great alongside the two pool and facing the beach. The quality of the food was average with escalated pricing.
Karen
Karen,1 晚家庭旅遊
Wotif 真實旅客評語
10/10 好極了
2024年10月13日
Rachel
Rachel,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月3日
Stephen
Stephen,2 晚旅行
Lastminute 真實旅客評語
6/10 不錯哦
2024年9月30日
Overpriced for the condition of the property. Needs love and attention.
Alissa
Alissa,2 晚家庭旅遊
Wotif 真實旅客評語
8/10 非常好
2024年9月29日
Perfekt gelegen!
christian
christian,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月28日
Location with the beachfront was great. That was where the positives ended. Our room had water leaking from the wall, a damaged light switch in the bathroom and the base of the toilet was leaking. There were also cockroaches. This resort is in desperate need of significant renovation.
Amy
Amy,4 晚家庭旅遊
Lastminute 真實旅客評語
6/10 不錯哦
2024年9月25日
Room was fairly dirty, dust and dirt on cupboards, painting unfinished around the room and out on the balcony.
Also no room service or cutlery in the room.
Toilet was also very wobbly. Great location close to the beach
Jason
Jason,3 晚浪漫之旅
Wotif 真實旅客評語
10/10 好極了
2024年9月22日
Peter
Peter,1 晚旅行
Wotif 真實旅客評語
4/10 一般般
2024年9月22日
Poor experience
Hotel is nicely situated on the beach, beautiful views. We thought dinner on the beach would be lovely, but we were told we couldn’t do that as staff were too busy as there was a wedding.
Our room was right next to where the wedding was held so very noisy til 1130 pm.
Room was tired and run down.
If hotel wants to host weddings, fine, but don’t book in other guests, and definitely don’t room them right next to the wedding.
Tanya
Tanya,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月21日
Average property in a good location right on the beach and short walk to restaurants and bars. Pool area and rooms are tired, worn and dated. In room facilities extremely limited. Staff were friendly and accomodating but I do not consider this good value for the price we paid so would not recommend or stay here again.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月20日
Bedding could have been more comfortable. Set up of room was awkward for a family- no common area
Christie
Christie,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月18日
The room was spacious, clean and tidy. Easy walking distance to the restaurant, which was excellent, and the room was very quiet. I would stay again.