2/10 Poor
Nov 20, 2024
Honest mistake turns into pure profit
I booked originally through hotels.com. picked my date while i was travelling across the country moving for a new job. I needed the room for that night. Chose it and processed the payment knowing it was a nonrefundable room. When confirmation came through, it was said it was for the following week, not that night. Called immediately to change it, hotels.com told me to call property, property said they could cancel it if hotels.com cancelled on there end. Still booked another room at the front desk cause i needed a place. Paid for a second room. Then Received an email from hotels.com that a non refundable room is a non refundable room and i would not receive a refund for a wrong date booked, even though i still stayed hotel at hotel and paid for another room. Pretty rediculous if you ask me. Save you time and book at the hotel. Room rate on hotels.com $109. Room rate when i got there, $91.
Alfred
Alfred, 1-night business trip
Verified Hotels.com guest review
