Everything was unplugged or not working when we got in room including mini fridge. We went for Rock the Country so had snacks to eat before and after we got back. Well, they went to complete waste with the mini fridge not working. We opened it and a bug came out. Called downstairs and they did send someone up but it still never stayed cold enough to keep anything cold. Hotel was HOT. I mean like they didn’t keep the A/C on in the main part hot. So, when the A/C wasn’t running in the room it got warm quickly too even with turning it down in room. I will say it’s one of the few hotels that brought back the actual breakfast buffet but it’s nothing to brag about. I’ve stayed in BW hotels before and never had this issue.