8/10 Very Good
Jan 20, 2025
Friday night customer service sucked
We arrived at the hotel around 8pm.I walked in the front door and was immediately greeted, which was nice. Check in was quick and smooth. I was told where to park and began to head that way. Once we were able to get parked we realized it is not a safe walk back to the hotel. For 2 women at night walking from a parking lot away from the hotel, near an abandoned building and behind trash cans is not safe. So I recommend getting there earlier in the day if your alone . We got to our room and it was nice and clean. Decided we wanted to go grab some food and decided on the hotel restaurant. Went down stairs, sat down and everyone turned to look at us and resumed thier conversations. This included the front desk clerk and bartender. We were never greeted, never told where we should order at nor offered any drinks.The staff walked around cutting up with each other and the other guest whom appeared to be thier friends. Never once spoke to us. After about 10 minutes we got up and walked out. We found a restaurant across the street that was very welcoming. We arrived back and the staff was still struggling with friendliness. The lady who worked the desk Friday night also worked it Sat afternoon and had absolutely no personality or excellent customer service to offer. There was a different lady there after 8 that was very pleasant and welcoming and helpful in telling us we could park closer. Over all the hotel is great but the two friends are not an assets to the hotel.
Amanda
Amanda, 2-night trip with friends
Verified Hotels.com guest review
