Does Waldhotel by Bürgenstock Lake Lucerne offer free cancellation for a full refund?

Yes, Waldhotel by Bürgenstock Lake Lucerne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Waldhotel by Bürgenstock Lake Lucerne?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Waldhotel by Bürgenstock Lake Lucerne?

Yes, pets are welcome. There's a charge of CHF 60 per pet, per night. Food and water bowls are available.

Is parking offered on site at Waldhotel by Bürgenstock Lake Lucerne?

Yes. Self parking costs CHF 40 per night. Valet parking costs CHF 40 per night. Extended parking costs CHF 40 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Waldhotel by Bürgenstock Lake Lucerne?

Yes, an airport shuttle is available. The charge is CHF 425 per vehicle one-way.

What are the check-in and check-out times at Waldhotel by Bürgenstock Lake Lucerne?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).

Is there an onsite casino at Waldhotel by Bürgenstock Lake Lucerne?

No, this hotel doesn't have a casino, but Grand Casino Lucerne (25-min drive) is nearby.

What is there to do at Waldhotel by Bürgenstock Lake Lucerne and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and yoga. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Waldhotel by Bürgenstock Lake Lucerne also has a 24-hour fitness center and a sauna, as well as access to a nearby outdoor pool.

Are there restaurants at or near Waldhotel by Bürgenstock Lake Lucerne?

Yes, there's an onsite restaurant, Verbena Restaurant.

Does Waldhotel by Bürgenstock Lake Lucerne have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Waldhotel by Bürgenstock Lake Lucerne have any outdoor private spaces?

Yes, every room features a balcony.

Experience Waldhotel & Spa at Bürgenstock Hotels, Ennetbuergen, Switzerland CHE - Travel Responsibly

10/10 Exceptional

Apr 1, 2025

員工態度親切有禮，讓我們入住體驗非常愉快

2-night trip

10/10 Exceptional

Apr 17, 2025

Wie waren kurz vor Ostern da und es war sehr ruhig da nicht viele Gäste in Hotel waren. Den SPA Bereich hatten wir fast alleine für uns. Alles top und Service sehr gut!!!

Mitja, 1-night trip

10/10 Exceptional

Apr 8, 2025

Luxury beyond all else.

Rohil, 2-night trip

10/10 Exceptional

Nov 29, 2024

Book for the best spa experience

We loved our stay at Burgenstock. 10/10 would visit this property again. If you’re looking for the ultimate spa expedience with views for days, this is for you.

Antoinette, 2-night trip

10/10 Exceptional

Jun 30, 2024

I always like to stay at nice hotels, but this is by far the most luxurious experience I have had. Every member of the hotel staff is beyond kind & accommodating, the food is outstanding, and the views around the property are amazing. I highly recommend this if your looking for a luxe experience.

Jaclyn, 3-night trip

10/10 Exceptional

Feb 23, 2024

Astonishing hotel. Felt like I was in a dream.

Ricardo, 1-night trip

10/10 Exceptional

Jun 20, 2023

First time in Switzerland. We enjoyed the cleanliness and the politeness. We will come back soon :)

Farshid, 2-night trip

10/10 Exceptional

Jun 6, 2024

Best of best hotel in Switzerland mountains with amazing SPA and views on mountain!!!!! Highly recommended for everyone !!! My dream some day back to this lovely hotel !!!

Olga, 1-night trip

10/10 Exceptional

Jun 7, 2023

Pleasant

Somayeh Sadat, 3-night trip

8/10 Very good

Aug 29, 2022

Decent hotel

Decent hotel, but is it worth the money? I guess that's an individual decision, but we thought it was overpriced. Yes, they provide the free use of the boat and funicular, yes the Spa is included, but still overpriced in our opinion. Especially as they require you to pay for parking, and dinner options were also above average in price. Lots of positives, but really nothing that we couldn't find elsewhere for less.

Matthew, 3-night trip

6/10 Good

Jul 11, 2024

Majestic stay at Lake Lucern

Iconic resort on a majestic destination overlooking Lake Lucerne. Clean facilities and farm to table offerings in a fantastic restaurant Verbena. Free tram and bistros included with stay. Communication between varied parties at resort could be improved. Just a few examples: main spa access supposed to be included but upon arrival it’s at extra cost. Breakfast is included in reservation but I was told initially it is not. Sia is only open till 7 pm - could be longer. We noticed quite a few travellers complaining about similar issues. If training and communication issues resolved it would be a 5 star hotel.

Marina, 2-night trip

10/10 Exceptional

May 9, 2025

Unvergessliche Tage im Waldhotel

Wir hatten unseren Aufenthalt im Waldhotel von Herzen genossen. Für uns war es ein traumhafter Urlaub mit einem grandiosen Abschluss mit zwei Nächten in diesem Hotel. Das Service Personal ist sehr aufmerksam und freundlich. Vielleicht gibt es die eine oder andere Unstimmigkeit in der Kommunikation, an welcher man noch arbeiten könnte, aber dennoch sind alle stets bemüht. Unser Zimmer war wundervoll eingerichtet, mit einem sensationellen Blick auf die Alp, viel frische Luft auf dem Balkon und alles tiptop sauber. Für Annehmlichkeiten ist gesorgt. Wir hatten sogar eine sehr persönliche Überraschung auf dem Zimmer. Wir waren sehr dankbar für diese. Auch der Spa lässt keine Wünsche offen. Alles ist vorhanden und man kann sich in Ruhe erholen und entspannen. Das Frühstück und das Abendessen war sehr gut. Die Auswahl bei der Halbpension war nach zwei Abenden eher überschaubar, aber dennoch ausreichend. Es war auf jeden Fall sehr ausreichend und frisch zubereitet. Das Buffet beim Frühstück hatte viele gesunde Optionen. Beim Bestellen einer Speise beim Frühstück gab es beim Toast mit Avocado leider Avocado aus der Dose oder Glas. Dies hätte frisch sein können, als mini Kritik. Der Café schmeckte auch wie aus dem Automaten und war kein Siebträger Café. Das sind allerdings nur Kleinigkeiten. Wir kommen auf jeden Fall sehr gerne wieder ins Waldhhotel und schätzen das Areal um das Bürgenstock sehr.

2-night trip

4/10 Fair

Jan 3, 2025

Not a 5 star feeling

Hotel is rated as 5 star hotel and price reflects that. When you arrive to a 5 star hotel you would expect floor heating in bathrooms, but this is not the case in this hotel opened around 2008. Hence the floor is cold and heating in room else was too warm. We did not manage to adjust heat and had to open terrassedoor during night. We had booked including halfboard. On arrival we found out, that we could choose to eat at 6.30 pm or 9.00 pm. When you book a room with halfboard in a 5 star hotel I would expect to book tabel at a more convenient time and not have to adjust to "two seatings". As half the guests are booked at the same time we had to wait in line for app. 15 minutes before getting a tabel. Again not what I would expect for a 5 star hotel with a nightly rate of over 700 Euro. We will not come again even though area surrounding Bürgenstock is beautifull.

Tom, 3-night trip

10/10 Exceptional

Jul 10, 2023

Stunning relaxing setting. Quiet and clean. Nice service and the whole resort is beautiful. Only thing you should realize which I didn’t when booking through Expedia is it one large resort with 5 hotels. You cannot use all the facilities of each resort depending on the hotel you book. If you want the famous spa you need to book the hotel for that one or like me who stayed at the Waldhotel you need to pay around 350$ per day to access. The waldhotel has a great smaller spa though that I preferred as mainly quieter. The only on pick I have is they let toddlers in the spa area which isn’t relaxing when they start screaming and I witness a toddler peeing in the spa pool!!?!!? They need to fix that. Lovely place and waking up to an alpine setting and sound of cow bells in the morning.

leon, 3-night trip

10/10 Exceptional

Jul 19, 2025

Alexandre, 1-night trip

10/10 Exceptional

Jul 18, 2025

Alexandre, 1-night trip

10/10 Exceptional

Dec 24, 2024

Steve H, 1-night trip

10/10 Exceptional

Sep 17, 2024

Jared, 3-night trip

10/10 Exceptional

Sep 3, 2024

Irena, 3-night trip

10/10 Exceptional

Aug 21, 2024

Michael, 2-night trip

10/10 Exceptional

Aug 13, 2024

4-night trip

10/10 Exceptional

Jul 10, 2024

victor, 2-night trip

10/10 Exceptional

Jul 8, 2024

Alina, 3-night trip

10/10 Exceptional

Jul 5, 2024

Sonja, 1-night trip

10/10 Exceptional

Jun 29, 2024

Sake-palis, 1-night trip

Waldhotel by Bürgenstock Lake Lucerne

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Does Waldhotel by Bürgenstock Lake Lucerne offer free cancellation for a full refund?

Is there a pool at Waldhotel by Bürgenstock Lake Lucerne?

Are pets allowed at Waldhotel by Bürgenstock Lake Lucerne?

Is parking offered on site at Waldhotel by Bürgenstock Lake Lucerne?

Is airport shuttle service offered by Waldhotel by Bürgenstock Lake Lucerne?

What are the check-in and check-out times at Waldhotel by Bürgenstock Lake Lucerne?