Very disappointed! The place is huge and you have to take a shuttle to get anywhere. Drinks tasted strange and the only restaurant out of the many on property we tried was Sumptuori we really enjoyed. Food and service were impeccable. The food on the buffets were typically cold and bland. Some of the staff were very friendly and some were quite indifferent. I was annoyed by the check in process when we first arrived. We were taken to a VIP lobby where only one person was working with a large family. Exhausted and hungry, it was about 45 minutes before we got to our room that had water all over the floor from a/c condensation. It felt as though the room was never cool enough to sleep comfortably because of the intense humidity and the bedding felt a bit rough. We were told we had a butler, but seemed as though all they did was make dinner reservations, which was already arranged by the wedding we were attending there. I paid more for an ocean view room and it was actually a partial view and not worth the extra money. I forgot saline solution for my contacts and a 2 ounce bottle from the gift shop was $22! Ouch!
Gina
Gina,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
Talina
Talina,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月18日
Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.
Mandy
Mandy,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月17日
Overall, I enjoyed the stay.
Mandy
Mandy,4 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月17日
SERGIO LARA
SERGIO LARA,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月23日
La mejor atención de la Riviera, ¡insuperable!
Es un hotel hermoso, con muchas áreas y actividades para todas las edades, la comida es deliciosa, pero lo más destacado es la atención INIGUALABLE de todo el personal del hotel, particularmente de Javier Ruiz, del área Family, quien hace de la estancia un momento para recordar por siempre; estamos súper agradecidos con el, porque en las vacaciones pasadas nuestro hijo había extraviado sus juguetes favoritos pokemon en el hotel, a nuestra salida el los encontró y nos los envió a casa por paquetería, un detalle invaluable de su parte, así que regresamos y le agradecimos todas sus atenciones y nos sorprendió con este detalle en la habitación que hizo a nuestro hijo el niño más feliz del mundo. Así que gracias por hacer de estas vacaciones, una aventura inolvidable. Recomendamos totalmente este hotel si viajan con pequeños. Cuidan hasta el más pequeño detalle para dar todas las comodidades a las familias. 🌟🌟🌟🌟🌟
Joel
Joel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月13日
A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!
Francisco Enrique
Francisco Enrique,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月13日
The butlers was one my favorite. Lupita and Isaac was the best.
Robin
Robin,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月16日
We recently stayed at the resort as a family of 4 in the FS section. Check-in was very smooth and our butler was great with keeping us posted on events and available dining options. All the golf cart drivers were very friendly and happy to help out in any way. We enjoyed the main pool with our kids because its right next to the splash area. The lunch buffett at the main pool.was 10/10, they added more items throughout the lunch time and again were all very friendly and helpful. The waitors around the pool kept our drinks topped up all day long! We also enjoyed the nest option for some meals. The steak house on the TRS side was really good.
Keith
Keith,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月15日
Always enjoy Grand Palladium resorts.
Nickolas
Nickolas,3 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年6月8日
We booked a Family Selection part as we travelled with 2 teenagers and this option allows access to the TRS for adults. At check in we realize that Family Selection is oriented on families with children up to 5/7 years old, oven though their slogan says "luxury at any size". Check in area look like little day care area, the restaurant The Nest has a playroom inside and again feels like you are in a daycare at breakfast as kid’s music is blasting. Inside our room there was toddler sized hat and sand toys (bucket, shovel etc), SO If you are coming with teenagers, there is NOTHING for them! Family Selection pool was like yet another daycare..You pay for "luxury" part of the resort yet teenagers are left with main Grand Palladium pool activities only, volleyball pretty much..and after 5pm if you rented the ball from POP, they will go around and collect those oven if the pool is still full of teens playing. My children are not into video games so the Black/White club was not the option, also it is inside, not an outside activity. Restaurants: on Tuesdays they close buffet and 3 restaurants so now they force everyone to make a reservation and if you did not (because maybe that is the day you arrived at the resort) you would have hard time to find where to eat dinner as per their excuse, "they are feeding over 2000 people in a few restaurants that ARE open. First of all BUFFET SHOULD NEVER BE CLOSED!
Pijus
Pijus,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月8日
Arnoldo
Arnoldo,6 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2024年6月6日
It was absolutely wonderful, staff was nice and very accommodating. The restaurants were wonderful. The majority of the food was fantastic. We loved it. Can’t wait to go back.
Tana
Tana,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月4日
Above my expectations
This is a pretty big hotel that you cannot enjoy it all in two days, you would need a week minimum but everything was great, we really loved everything, they treated us really good. The food was good, has everything you need. and of course service always on point.
Ivan
Ivan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年5月10日
Yahima
Yahima,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年5月5日
Yacine
Yacine,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月21日
We loved this place as a family! The spa experience was incredible. The only thing disappointing was the noisy doors in the middle of the night. Some guests were very inconsiderate and just keeps shutting it off so loud. You can hear guests from the hallways. It’s a big building but looks like doors are thin enough that you can hear every single noise at night.
Pamela Krizia
Pamela Krizia,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年4月18日
virginia
virginia,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年4月18日
Nice
Juan
Juan,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年4月13日
over all it was great resort. but the restaurant, they serve buffet in brrakfast and lunch in every restaurant.
Myong
Myong,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月24日
This is the best resort that we have stayed in Cancun. Facility, room, cleanliness, staff, food... You name it. A true five-star resort for family. We chose to stay the family selection with all inclusive option. Multiple pools and also close to the beach added to the fun. Both of my kids had a great time and so are my wife and me! We will definitely go back! We
Dev
Dev,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年2月10日
It's peaceful and quiet, beautiful, pristine, not too crowded, close to the beach we love our room its panoramic ocean view, great staff great food
Joanne
Joanne,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年1月23日
Second time staying at this resort. Doesn’t disappoint. Beautiful facilities, kind staff, excellent food, beautiful beach.
One person stood out, Frida, our butler. Always helpful and with a smile. She arranged late checkout for us which was critical as we had a late flight. She also helped us with various other things during our stay and our kids loved her too. Very sweet and kind.
Poseidon
Poseidon,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2023年11月24日
Great experience and service. With the exception of a minor issue with a cart driver that was rude - everything was perfect