The ladies on the desk were very welcoming and helpful. When I requested my maid service (once per week) with a young man at the desk, it was arranged immediately and done by the time I returned from lunch, so very efficient! The pool area is lovely, as is the communal lounge. I had a corner unit & it was great! The only thing is the noise- no bars or clubs but a lot of sirens/people yelling can be heard, so bring earplugs! And the dryer seemed to take an ling time. Other than that it’s well equipped, huge fridge, nice bathroom, comfy bed and lots of storage. Walkable to reading terminal and love park etc. Great base to explore the city