Overall, I always enjoy my stay at Palihotel. This was my third time staying at Palihotel. Clean and quiet rooms, easily accessible to restaurants, coffee, groceries. However, there is room for improvement on privacy and information.
My partner and I checked in at 1:30am. The front desk staff was very helpful. They told us that there would be coffee served at 7:30am, and breakfast like cereal served at 8am. I came downstairs at 8am and the front desk told me that I was misinformed- there was no coffee or breakfast. At 11am my partner and I were lounging in bed and someone from the cleaning staff used their key card to enter our room without a knock or warning. They realized we were in the room, excused themselves and a few minutes later we got a call from front desk apologizing. There should be a better lock system for occupied rooms. Also there is no key card system up to the rooms, anyone could walk into the hotel and help themselves up to hotel room floors.