2/10 Poor
Nov 25, 2024
Most disgusting experience ever
I would NEVER recommend anyone to stay at this property. I live two hours away and came to town for the night to attend a event. The first room I walked into was 157 and there was roaches scattering at the doorway in the bathroom and on the walls. I talked to the front desk to get a refund he said he said he was aware of the room situation because it had a kitchenette. He showed me another room which was 328 and it looked okay so I took that room because I was running late to the event And I couldn't find another hotel on such short notice after giving them my payment and deposit. This morning when I woke up I felt a little itchy and when I pulled back the sheets on the bed I was completely disgusted with further examining the room there was used soap in the drain and pubic hair in the shower. When I went to the front desk to check out and tell the front desk person there was no reaction. I showed her the pictures and still no reaction. no compensation or refund was offered and a person standing behind me made a comment of they thought they were the only ones who had a issue with their room. I have contacted the manager who is yet to contact me. From the conditions of this room I feel this property has no standards and no expectations to keep a clean hotel.
Michelle
Michelle, 1-night trip
Verified Hotels.com guest review