If you want to be one with nature this is your place.
Oscar
Oscar,3 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2023年2月13日
hilary
hilary,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年1月4日
Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva
Patricia Herrera
Expedia 真實旅客評語
2/10 不太好
2022年12月8日
María del Rocio
María del Rocio,2 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2022年9月12日
Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady
Ida
Ida,5 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2022年9月8日
I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Daniela
Daniela,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年8月31日
The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Jeneen
Jeneen,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2022年8月27日
Stayed here for one night but all in all it was an amazing experience!
Hollo
Hollo,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年7月22日
TOMMASO
TOMMASO,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年5月23日
José Eduardo
José Eduardo,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年5月1日
Une escale d’une nuit au Serena Tulum, reposante et agréable.
Le personnel est aux petits soins et très disponible.
Un bémol , Le petit déjeuner aurait peut-être besoin d’être un peu amélioré…. Et la jolie piscine est très chlorée…
Rien à voir avec l’hôtel..Les abords, la plage est comme toute la côte caraïbe envahie de sargasses et de déchets, et apparemment rien n’est fait pour nettoyer un minimum… On est loin de la carte postale !
violaine
violaine,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2022年4月30日
Good property good stay
Bhranti
Bhranti,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2022年4月30日
We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Julie
Julie,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年4月7日
Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
John
John,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年3月31日
This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Jesus
Jesus,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年3月25日
Francisco
Francisco,1 晚旅行
Travelocity 真實旅客評語
8/10 非常好
2022年3月10日
The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.
Heidi
Heidi,5 晚好友同遊
Orbitz 真實旅客評語
10/10 好極了
2022年3月7日
Excellent service.
Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.
Francisco
Francisco,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2022年2月26日
Sally
Sally,6 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2022年2月17日
J'ai bcp aimé le cadre, hébergement niché en pleine forêt ainsi que la salle de sport en pleine nature, un grand plus pour cet établissement.
Petit déjeuner inclus mais très peu de choix, boisson chaude pas tjs chaude, personnel qui ne parle que l'espagnol.
VERO SYLVIE
VERO SYLVIE,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2022年2月17日
Not what was expected.
Danny
Danny,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年2月15日
Localização muito boa!
Excelente hotel, super agradável.
Muito bem localizado.
Única questão ruim foi que ficamos em um quarto no térreo e acima tinha outro quarto e sem forro faz muito barulho. Atrapalha realmente pra dormir!
Mayara N
Mayara N,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2022年2月11日
It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.