the staff needs training , and Radisson has brand almost similar to Marriot and if they want to compete with Marriots of the world then they have to up their game. Classic example I use Marriot Convoy app, since I checked out from 1 marriot to another marriot in different city the message or request service was still showing or appearing to service desk of the marriot I checked out form , but the serve professional ensured the message was relauyed to the current marriot and the request was fulfilled but also got a call. That's called service. I would say and suggest for all those who ar win service industry if you don't like it don't work. Yes there are all kinds of people and all treat differently but you have to still maintain you approach.