La comida no es muy buena, aparte hay que hacer reservaciones a los restaurantes y tiene cupo limitado, te cobran el servicio de room service
hernan
hernan,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月16日
Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back.
Michelle
Michelle,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年11月15日
Really nice, relaxing week that went by way too quickly. Our Junior Suite with pool was spacious, quiet and close to the adult pool, breakfast buffet and lunch buffet. Poolside service was attentive and also easy to go directly to swim up bar. A la carte restaurants ranged from underwhelming to great in the same (Steakhouse) restaurant. Some people knocked the food however my wife and I, overall found enough variety to be happy with the menu. We ate at the larger buffet nearer to the beach a couple of times.
A couple of standouts for service. Elizabeth at the Conceirge was great at helping with activities, a la carte restaurants and knowledge of the facilities. The other is Emma who served us in both breakfast and lunch buffets. Emma was attentive, friendly and clearly loves what she does. Also went above and beyond by getting me bags of ice, so I could ice my knees poolside and helped us with our Spanish! Both these ladies were hard to say goodbye to and a reason to return. We will keep this property on our list to recommend and to rebook with.
Ralph
Ralph,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月12日
Ivette
Ivette,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月10日
Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.
Normen
Normen,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月7日
More food options and easier to book restaurants.
Curtis
Curtis,5 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年11月4日
NA
Diego Gonzalez
Diego Gonzalez,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年11月2日
The Krystal Grand resort exceeded all of my expectations when I booked it and I am definitely interested in staying again in the future.The food options are great, the rooms are clean and you can get house keeping services daily plus they restock the mini fridge daily with plenty of water and soda and some beer. The staff are very friendly and helpful. The only real issue I had was that there is no laundry room to use and the resort charges very high fees to wash your clothes for you. Make sure to bring enough clothing for your trip or wash them somewhere else!
Rob James
Rob James,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月31日
Michele
Michele,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
El personal muy atento. La habitación muy bonita.
Ana
Ana,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月28日
Staff were great , can tell they are passionate about their jobs, food in buffet was not great , felt like dinner they just repurposed food. Mashed potatoes for lunch, then dinner mashed potatoes with spinach , next day same big cheese added in 😆. No Guacomole available anywhere at resort. Gym needs some TLC, many machines not working or broken
Shannon Lee
Shannon Lee,8 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月24日
me gusto
Alejandro
Alejandro,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月23日
Necesita cambiar almohadas
Karla
Karla,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月21日
Gurpreet
Gurpreet,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月17日
HECTOR
HECTOR,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月16日
Me asignaron una habitación que daba a la calle y durante la noche mucho ruido de autos y camiones. No ofrecieron opción de cambio.
Un día de mi estancia no se presentaron a realizar el aseo.. . Y al llamar a la administración incluso contestaron molestos por insistir que mandaran a la persona que hiciera el aseo.
El servicio a cuarto muy tardado y además cobran 150 pesos por el servicio. Se supone que es all inclusive. Un pedido que hicimos después de más de una hora después de haberlo hecho, al llamar, dijeron que no se habían dado cuenta de nuestra petición y pues a esperar 40 minutos más…mal servicio
Con todo esto quedé invitado a NO VOLVER A ESTE HOTEL..
JOSE JESUS
Expedia 真實旅客評語
4/10 一般般
2024年10月14日
Lawrence
Lawrence,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
We had a mixed review for our stay. We were in the adults section, the pool was nice and clean. We did not know that the adults section is separate from the main hotel and hence no ocean view/breeze... To add to that there was construction going on blocking most of the ocean view on the main hotel section.
We also had to switch 3 rooms because the first 2 had issues with the AC chiller and were very hot and humid. Most of the staff members were nice and helpful to their best abilities. We got a "I have too much work" response from one receptionist when we were asking about the room switch but we were also able to do a late checkout from a different receptionist which we really appreciated.
Rami
Rami,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月6日
The property is beautiful and comfortable. The food is not very good.
Jacob P
Jacob P,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月5日
Todo bien en general
Maria
Maria,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年10月5日
Stayed for a 3 day trip in Swim Up room , loved the room and cost, little noisy on last night . Food was edible but we preferred food out of the resort. Staff was very helpful and friendly.
Gilbert
Gilbert,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月3日
Todo el lugar hermoso y la atención muy amable
Julio Cesar
Julio Cesar,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月2日
El aire acondicionado en los cuartos no funcionaba bien, no nos hicieron la limpieza en la habitacion.