Beautiful property with entertainment for all cultures and genres. Food was not great at some places. Difficult to obtain a reservation for some of the restaurants.
真實旅客
4 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Horrible
Horrible
Does not come close to any Royalton hotel...it was worst than any
Will never stay here again. And I am requesting a full refund
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Viagem de Casal
Excelente, o hotel simplesmente superou nossa expectativa!!!
Chrystian
Chrystian,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月2日
Dissapointed Overall Stay
Arrived December 27th on my birthday. Check in was good but as soon as we walked onto the 10th floor for our room, the mold smell in hallway was terrible. As soon as we walked in our room, it was worse. We had to ask for a anti humidifier which realky dint help. Housekeeping nor maintenance never bothered to change the water out daily. Needless to say we came back from dibner on the aecind night to find it had keaked so bad it filked the bathroom and entry area. On the 3rd night we walked into our room to find the light above bathroom sink was leaking, so more water everywhere. We were mever offered to change rooms. Furthermore, the restaurants wete not good at all. The food was leas then mediocre throught property. We exoected better than thos as our 6 night stay was more than $700 nightly. I wil day that Luis at the buffet served is daily for breakfast and was a very pleasent. Other than that we will not be recommending this hotel nor staying there again. Its a shame that we had such a bad experience as we travel to cancun at least 3 times a year. We definitely exoected more than this from the Royalton Chic. I hope they will do better for future guests.
ElizabethM
ElizabethM,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月1日
Cari
Cari,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Great Stay
DARWIN
DARWIN,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Everything was amazing . Only downside was that I requested a Happy Birthday sign for my guest months up until my arrival and it wasnt provided. Everything else was good
shante
shante,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月27日
Más o menos
Recepción. Muy grosero. Un señor que me atendió
Las señoritas de recepción muy amables
Pero no recuerdo el nombre solo sé que tiene lentes. Muy muy grosero su trato
El hotel. Le falta más variedad de comida en el restaurante de la alberca
Y los restaurante de. Reservación cierran muy temprano para cenar
La habitación muy grande. Pero si le falta mantenimiento
Spa muy agradable y buen servicio
floriza
floriza,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Great
Narges
Narges,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月3日
Ebony
Ebony,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月3日
Muchos procesos en llegada/salida por mejorar
El personal de recepción está mal capacitado, a mi llegada jamás me comentaron que mi habitación tendría 2 camas en vez de 1 como lo solicité al reservar. Fue muuuuuy tardado el proceso de registro al hotel. La habitaciones requieren de mantenimiento y el pecoso de salida también es un tacto engorroso. Más aún no aplican con facilidad el descuento del 20% en bebidas que te ofrecen a la llegada
Mario
Mario,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月2日
Real friendly staff. Very helpful. I didn’t like housekeeping coming twice to the rooms
Candice
Candice,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月30日
Good experience.
Amal Lehar
Amal Lehar,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月30日
Ella
Ella,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月29日
Beautiful and clean. Elevators are slow! Food quality is well below average for a resort of this type.
Gary
Gary,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
had a very nice stay here, no problems at all
Marian
Marian,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
We loved the property but my only point - make certain before you go to check your room type. We had requested King Bed but we got a Double bed instead. They did move us to the King Bed after the first day but that was the only bummer. Check the room type BEFORE you arrive.
Cynthia Ann
Cynthia Ann,3 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年10月29日
Not worth the money
Unexpected cost at check in, odor in the room and only having access to premium liquor at certain areas of the results.
Justin
Justin,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月29日
Nice atmosphere
Maurice
Maurice,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月28日
Staff was great ! Breakfast spread was also amazing . Rooftop parties were a lot of fun
Kimberly
Kimberly,4 晚好友同遊
Expedia 真實旅客評語
4/10 一般般
2024年10月27日
Overall good hotel, the food options were the downfall along with the elevators
Aamira
Aamira,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年10月27日
Not what I expected.
I reserved a king bed and got there early to make sure I had the request fulfilled Meanwhile I noticed and confirmed with staff that hotel was only at 30% occupancy so I was sure our request was a certainty but as we checked in we were denied that option. Very disappointed
Carlos
Carlos,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Beautiful property and wonderful staff awesome stay
Tracy Len
Tracy Len,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Very clean , everyone was professional , super nice & friendly !! I would definitely stay here again & recommend to my friends & family!! Was a GREAT stay with plenty of things to do. You don’t even have to leave the resort if you don’t want to send