No reception when we arrived. Shower flooded bathroom and room. Room cold no duvets, just sheets,and blankets in cupboard. They did give us a different room, never saw anyone except the very nice man in cafe. Do not stay if you are unable to climb 3 flights of stairs. I asked for a ground floor room which they said would be sorted on arrival! No one on arrival.! Hubby managed to pull himself up and carefully come down. Would have left but had paid upfront. So no room downstairs.