2/10 不太好
2025 年 8 月 26 日
Hotel Overbooks Guests Into Rooms
I booked and paid for the Executive Suite. Upon checking the accommodation provided was a standard room. They refused to acknowledge a problem even when shown photos and details from the listing. They refused to offer the room rate to a standard room. I had to have my credit card company intervene. Terrible desk service to deny and evade this in the presence of photos, screenshots still present on the website. Also, the Gym is a treadmill tucked in a corner. The shower curtain does not cover the tub enclosure. Water sprays onto the floor. The hot and cold tap is connected backwards. Attention to detail and truth is in absence. They overbook knowing you are in the mountains with very few alternatives. They make no accommodation in these situations.
Michael
Michael,3 晚旅行
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