The stay was nice. Many food selection to choice from and staff were friendly and courteous.
Courtney
Courtney,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月11日
El hotel muy bonito y el
Personal muy servicial y atento
Lombardo
Lombardo,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月10日
Staff was amazing. Staff constantly welcoming and warm. The plunge pool on the deck was a gamechanger.
Donald
Donald,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月9日
Great resort. Awesome restaurants. Super great staff, especially the entertainment team. Would return!
Tereza
Tereza,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年10月8日
El servicio muy bien, el personal súper amable, la comida excelente, las habitaciones limpias solo en la habitación hace falta una mesa con sillas adentro
Jesús Ignacio Ordaz
Jesús Ignacio Ordaz,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月8日
Dreams Vista was amazing! The quality of service was superb. I felt that the prices for the spa were very inflated but everything else was terrific! The food in every restaurant was pretty good although the buffet food could have been hotter but they do aim to please. I enjoyed the plunge pool in our room. I will definitely be back!
LaShonda
LaShonda,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月7日
Really enjoyed our stay looking forward for the next time!
LUIS
LUIS,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月6日
Property is great and most of the staff are very helpful, nice and kind. Staff around the front desk are engaging but seem only interested in upselling services from their in-house supplier (Amstar). Location is terrible - it takes a while to get out of the resort into the city, and the area around the main gate is pretty rough with nothing to do. The hotel itself has good ocean views but is next to a swamp, so the other side of your views isn't great. Also, the beach is very small, with half of it reserved for the preferred members. I'd suggest staying in the Hotel Zone instead.
Abhishekharee
Abhishekharee,9 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月5日
Sandra
Sandra,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月4日
Marielle
Marielle,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月3日
Wynne
Wynne,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月30日
The property was stunning, the food and the staff were all exceptional. Only complaint is the lack of ‘normal’ music, they only played what felt like elevator music throughout the day save for 1 day. This was a bit of a let down especially in the sports bar where you would want an atmosphere. Also do not be conned by the sales people on site, don’t let them waste your time for a voucher
Amanda
Amanda,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月29日
excellent service from all staff.
AARTH
AARTH,5 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年9月28日
Well…./ apparently for three days their air con had gone kaput. We arrived to the hotel and after they take our passport info etc, staff then say they will be moving us 45 mins away to another resort…… to their sister resort breathless.
We were given no chance to choose our hotel a couple days prior. We made the most of the other hotel but we had hoped to stay at dreams
Claire
Claire,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月28日
I
Didn’t get
To
Stay here they moved us to dreams sapphire because of no Ac and down graded our room after we paid for a preferred club honeymoon suite king bed we called and nobody would help us that is our first and last time
Going
With hyatt!
Christopher Ronald
Christopher Ronald,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
Upon my arrival, I was told that I was not able to stay there because the AC unit throughout the facility was not functioning. They sent me to a different hotel. I didn’t get a choice. I was so discouraged because photos online do not show the real reality. The facility is a lot smaller compared to pictures. I noticed the water kids waterpark is in poor conditions. There was mold between the walls. I was able to eat before I was obligated to leave. I went to the taco shop and their tacos were flavorless and meat was cold. I was very discouraged . I am glad I ended up staying at a different hotel which was way better than this one.
Aurora
Aurora,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
Hice el check in y estuvimos en las palapitas hasta la hora de entrega de la habitacion . Entramos a la habitacion y no pudimos ecender el aire acondicionado y el cuarto estaba calientisimo.
Bajamos a comer y le pregunté a la host si habia algun problema y me comentó que desde el dia anterior tuvieron fallo general .
Me molesta mucho que no tuvieron la atención de mencionarlo antes de hacer el check in. Lo demás es una belleza de lugar .
Perder 4 horas en tus vacaciones por algo que se pudo evitar con un mail un dia antes .
Santiago
Santiago,1 晚商務旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月25日
Issues with staff and manager resolving AC power outages during stay. Was not compensated properly.
Tinisha
Tinisha,4 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年9月24日
Pésima experiencia, llegamos no servia el aire, nos mandaron a otro hotel un hyatt ziva muy viejito y con una comida terrible. Evidentemente no es la misma categoría, pague por otro tipo de hotel y nadie se hace responsable.
ALFONSO
ALFONSO,6 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月22日
I didn’t have good experience. It was a hotel scam. I reserved the preferred club master suite so my pregnant wife and 2 years old can enjoy the 3 nights and 4 days vacation.
The AC wasn’t working and my kid was not feeling well due to the humidity. My wife was not relaxed at all as we were constantly thinking for how to cool ourselves.
We had vip Checkin due to the preferred members but while we had to report the AC we had to go to the lobby and follow the queue.
We were transferred to another hotel and that was not fair process. I spent a lot to get that experience of master suite double balcony ocean facing plung pool.
And we were moved to dreams sands where nothing matched.
The hotel we got moved to didn’t have balcony at all which was the primary reason I took preferred club master suite for. I was moved to 400sq foot box room from 1200sq foot room. Plan to spend luxury time with family turned into how to survive next remaining days.
There was no honest conversation to let us know since we were downgraded in our plan they were sorry about the experience or any comp provided. In total it was the worst experience I could imagine for family vacation. I hope no one gets same experience.
Suresh
Suresh,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年9月21日
Because of the inconvenient communication, we lost some money.Missed time.
xiangdi
xiangdi,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年9月21日
Janie
Janie,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月20日
All bad. The air conditioner is broken, they do nothing.