When we arrived, the hotel has booked our cottage to someone else, and claimed that we had booked a room not a cottage..
We gave them proof that we had booked a cottage for 3 people 3 months before arrival, but the kept saying that we booked a room.
The room they would give us, had 1 bed, and they would charge us for an extra bed.
Then they found proof of us booking a cottage, but still kept saying that we booked a room.
They wont refund us !