99 號飯店 - 格拉納再也 - 八打靈再也

Hotel was pleasant in general. Condition could be improved. Location good and convenient. If you are on a budget then the hotel would be good.

Overall was 9/10. First, at the reception, i was told to pay 50rm deposit. That was fine because most hotels have that policy. Then i was told to pay another 20rm. I know 10rm was probably for the tax. Another 10rm was because i do not have a malaysian ic. There's no logic in that because i'm a singaporean staying in malaysia's hotel and was someohow "fined" for not having a malaysian ic. I didn't ask much because i just wanted to check-in and put my stuff down. Not sure where the 10rm go to because it doesn't state on the website. After check-in, i saw a cockroach crawling on the bed. Lucky it was just one (that i saw). Apart from those two points, the comfort, toilet cleanliness and local area (lrt is just opposite) was thumbs up!

The hotel should change the new bedsheet and pillows cover as It was so dirty and poor of quality.

Room too smoky couldn't sleep well.

Reception very slow in handling guest. .room bed got hair all around..n stains..

Enjoyed my 2 days stay. The room was clean and cosy. Staff was friendly. Only problem was staff lacking knowledge of the shopping malls around the area or how to go about getting there. Also didn't know the whereabouts of the immediate locality. Couldnt guide me to the special needs centre i was suppose to go to attend a course which was so nearby.

Everything is good and comfort at hotel room

I thought this is a newly opened hotel which is less than one month old. To my surprise, the towels (bath and floor) is so yellowish. And the bedsheet still have leftover hairs from previous guests. Please improve on your cleanliness.