We were given a handicapped room which we did not asked, 1st min.of using the shower, the BR was flooded reaching the room, so I went to report to front desk ( they don't have a phone in the room so with every issue or need I have to go down)we were transferred to another room with a better BR, but this time the AC is not working. Really hot in the room. One receptionist was rude and said "its a 3 star hotel dont expect an AC" which was contradicted by a fellow staff. Their website said they have an AC so thats false advertisement if they don't as claimed by the rude staff. We ended up using 2 rooms, 1 to shower and 1 to sleep. Rooms are not located next to each other so it was really an inconvenience for us. We weren't able to rest properly, our 1st night in Paris was entirely ruined. We opted to just check out the next day and go to another hotel. Martial & Sandra reception crew were very nice who tried their best to help out. They gave me a hard time too contacting their manager, they told me they don't have manager on the weekend, I went back Monday and still they said they don't have a manager to talk to. Finally, I was able to talk to a manager ,Victoria, who listened to all the issues I raised and agreed to give a refund on the remaining 2 nights we are supposed to stay ( still waiting for that) The rooms in this hotel are dark and feels depressing. It is closed to Eiffel Tower. They have a very rude receptionist. No fridge, no microwave,Breakfast average.