We stay at the residence Inn in San Carlos three times a year. This was the by far the worst time. We asked for a room high and toward the back of the hotel so we could park near our room. We were not told that the elevator was not working. We are over 70 years old. when we went back to reception my husband asked when the elevator was going to be fixed, because if it wasn’t going to be fixed during our stay, we wanted to change rooms. We had not been to our room yet, so it was not like we had messed it up. He assured us the elevator would be fixed the next day. It was not. It still wasn’t fixed when we checked out this afternoon so we carried our luggage up and down the stairs, making several trips. We came back to the hotel last night after our business meeting, and we’re going to sit out by the fire pit And it wasn’t working. Hopefully by August since we have three rooms reserved everything will be working if not, it will probably be the last time we stayed there.