The location of the hotel is very convenient, you can reach the subway station and bus station within 10 minutes' walk. The surrounding environment and convenience are great. Every employee in the hotel is super kind and enthusiastic. If you have any questions, you will get help quickly! The accommodation room is very clean, the air is very circulated, and the bed is very comfortable. I will definitely choose to stay here again next time.
Hsiao Hui
Hsiao Hui,9 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年8月19日
The location of the hotel is very good, the reception staff are very kind, and the room is very clean! It's a pity that the bath water is very small ,but will definitely come back next time.
The hotel staffs are superb! Very smooth check-in and they always took care what we need. The room is very clean and tidy. Slept very well each night. Just the air-con is a bit weak.
離地鐵很近, 每天早上拿grab to go的早餐, 很方便! 還有免費的咖啡和茶飲可以喝。除了浴室比較小 其餘的空間都非常大~ 最重要的是有一台免費可帶出去用的手機, 剛好我們的wifi機訊號不好, 每天都是靠那台手機導航回家的!
Tina
Tina,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2018年10月1日
被安排入住護理房間,感覺不好。
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2018年9月16日
Not a good experience!
Not quite a good experience with LUMA Hammersmith during my stay.
The every day room clearing is the most dispointing part of my stay, Usung bath tower as a bath room floor mat just make me wondering if everything we use in the room clean enough. Having conditioner in a shampoo bottle! A broken door handle of the shower room! There are many other simple details that show how customers are taking care, which I did not feel it with LUMA. sorry!
The security can also be improved as I barely saw the front desk clerk looked at me when I was back to hotel at night, not even a glance or greeting.
This is a nice hotel to stay in term of location/convenience of transportation, and I am just hoping the employee training can be more customer-need oriented. Thanks.