I am writing to let future guests aware that this hotel has broken thermostats in many of the kingsize bed rooms. I experience one night of hell in freezing temperatures (-21 outside with windchill) and the room was close to zero degrees- you could see your breath it was that cold.
I complained to front desk but they said they could not switch my room as they were full. They offered a second blanket that was wet… I had to try to sleep in full clothes, hat, mitts, winter coat… it is illegal to sell rooms without heat and to top it off - they would not refund me for the night. Told me to write hotels.com which I did, but nobody got back to me about this dire health & safety concern.
Many guests did not speak french or english as their first language so I fear many more were suffering from the lack of working heat. This oroperty needs to be inspected for Building Code and Health & Safety violations. (didn’t help there were gunshot holes in the front window either)
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月17日
Sayon
Sayon,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月10日
Would not recommend
Pictures are misleading, we were pretty disappointed by the general appearance of the hotel. The room was clean. The breakfast wasn't good at all.
Pierre
Pierre,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Keisha
Keisha,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月28日
the website said there is a business center with computers but there was no computers available for guest.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Ailen
Ailen,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Marie-Hélène
Marie-Hélène,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月3日
Rémi
Rémi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月29日
Jobanpreet
Jobanpreet,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
Carlos Alberto
Carlos Alberto,6 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月1日
Parsa
Parsa,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月31日
Parsa
Parsa,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月24日
The bed was uncomfortable, the pillows misshapen, weird stain on The couch cushions,
真實旅客
9 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Johanne
Johanne,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
Parking tip
They didn't accapt debit card for security hold which meant having to use atm. A little surprised that they no longer advertise their proximity to village. Tip... there are much cheaper parking available within 2 blocks than hotel. Recommend the garage with entrance on Rue Providence and St Hubert
Michael
Michael,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
The hotel needs to give guests the ability to control their own temperature or at the very least I should be able to open a window? It was hot and I should be paying near $300 for a night in a hotel and sweating while in my room.
LaVaughn
LaVaughn,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月20日
Great location!
Ekkarat
Ekkarat,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Good
Zherui
Zherui,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月19日
Frederick
Frederick,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月18日
The hotel was cheap, so we were expecting the rooms to be a little rough, rough is an understatement which again sure that’s fine it was cheap but when we were denied an extra pillow and blanket for the third guest sleeping on the pull out couch which we booked for up to 4 people was awful. No mini fridge or microwave, some of the furniture it glued together and holes in the ceiling.
Alexandra
Alexandra,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月18日
Good
sylvain
sylvain,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月18日
Couldn’t locate entrance to hotel as poor signage as LEXUS.
Location good as near to metro station and convenient shops
Very expensive car park. Also concierge requested for a tip when checking in.!!