Review of Our Stay at Fairmont Le Château Frontenac – Golden King River View Room (24–25 June)
This was our first time staying at Fairmont Le Château Frontenac, and overall we had a lovely time, though there were a few areas that could be improved.
Firstly, upon arrival by car, we didn’t see any staff available to assist with valet parking. We had to unload our luggage ourselves and wait at the main entrance while my husband parked the car and returned. I waited about 10 minutes before a staff member eventually came to help with our bags. He was kind and friendly, which we appreciated.
Secondly, when we entered the hotel, no one directed us to the Golden Concierge check-in, so we went to the standard front desk. The receptionist there was very pleasant and helpful. He realised we were supposed to check in on the 14th floor but still assisted us with the check-in and gave us our room keys. He said we’d be contacted once the room was ready.
We went out to explore the Old Town and returned around 3:45pm, as we hadn’t received any update. We went straight to the 14th floor and spoke to another receptionist, who was absolutely wonderful. She confirmed our room was ready and kindly gave us a tour of the lounge and explained how everything worked. Her warmth and understanding really turned the experience around for us. She made a real difference, and we were very grateful.
The room itself, located on the 11th floor, was clean, comfortable, and the river view was truly stunning.