We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol.
The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no.
Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close.
Fatima at the front desk was absolutely a gem in a very negative stay however.
Charles
Charles,2 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月10日
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Carrie
Carrie,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月8日
Está bien solo les falta más variedad de comida
Sara
Sara,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Love the ocean and fish
Kevin
Kevin,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月4日
TIFFANY DAWN
TIFFANY DAWN,5 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月3日
Jackeline
Jackeline,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月17日
Muy mala comida, cero actividades
Domingo
Domingo,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月15日
Sarah
Sarah,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月13日
The food wasn't very good. The pool was dirty.
Timothy George
Timothy George,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月8日
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Eric
Eric,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年8月7日
Hot tub was cold and pool was dirty. No bathtub, microwave of fridge in room.
Timothy
Timothy,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年8月3日
They need to do some updates
Debra Marlene
Debra Marlene,7 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月1日
Loved the beach area. It is the best one and you can see fishes in the water.
Melissa Aguilera
Melissa Aguilera,6 晚浪漫之旅
Travelocity 真實旅客評語
8/10 非常好
2024年8月1日
Bernardo
Bernardo,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月31日
loved that the pools stayed open late. great beach area and great snorkeling. quiet family place.
laurelee Marie
laurelee Marie,9 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年7月27日
El costo no lo vale
No fue una buena experiencia para el costo por noche, desde la llegada no tenían la reservación, check in muy lento, servicio muy mal por parte del personal, (un mesero al solicitar una bebida me dice eso lo tiene que ver con su mesero no conmigo), encontramos una mosca en nuestro platillo, servicio en alberca muy escaso, no tenían un licor básico durante todo un día en el bar de lobby y tenía que ir a otro bar para poder obtenerlo whisky
Alejandro
Alejandro,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月27日
Es un buen hotel, solo le falta más variedad en los alimentos
Esteban Rodríguez
Esteban Rodríguez,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年7月23日
FERNANDO
FERNANDO,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
While this is an older hotel, the staff were amazing! We had a fantastic stay. We loved that it was quiet and the pool area was never overfull. The beach, while small, is great for snorkeling. We were able to snorkel right there in front of the hotel. The buffet is just okay, but there are great options on the menu. The beef tacos were delicious! We plan to return next year.
Kerri L
Kerri L,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月16日
Cheryl Kristine
Cheryl Kristine,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月12日
We really enjoyed the catamaran and jeep tour with Kevin that we paid extra for. I would recommend going to the tour desk and setting up excursions. Bring extra cash for the services. Great place if you want a quiet island experience. I would fly in directly to Cozumel instead of Cancun next time I go.
Filmon
Filmon,6 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年7月12日
Yevgenia
Yevgenia,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月10日
Relación precio calidad está bien, la comida es buena, el servicio podría ser más cálido, falta mantenimiento al hotel pero fuimos después de huracán así que puede que eso haya influido