Overall the property itself was pretty from the outside. The amazing staff is why I’m rating it three stars, they go above and beyond for you. They are very kind and are always happy to see you. But overall there were more problems than not.
One, the AC doesn’t go lower than 23.5 degrees Celsius, which is pretty pathetic in my opinion. When your in 28-30 degree weather, you’d want the AC to at least go down to 18/19
degrees.
Another annoying feature is the fact that the hot tub is listed as an amenity but it’s cold. When I went to ask them why they listed a hot tub as an amenity but it’s cold, I was told twice that it was cold water tub and that’s how it is. Ok… that’s not a hot tub then and you shouldn’t lie on your hotel listing saying that it’s there.
Cups also didn’t seem to be washed very well in the buffet/dining area. Also did not like how moldy the inside of the room was, sink and showers had mold, dirt and grime all in the bathroom floor, room always felt damp. Cleanliness was bad. The smell also really put me off, not sure what it was. The property did have very clear water, but does not justify,a lot of work that needs to be done. I think you could stay somewhere better in terms of the hotel itself. The food also wasn’t the best at the buffet, made us very sick. You can ask the servers and the chef to make you something else off the menu and they will. As I mentioned, staff was incredible but that doesn’t justify me wanting to stay here again.