Es muy distinto lo que publican a lo que en realidad es ! Completamente distinto en el mal sentido
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月5日
David
David,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年12月5日
El lugar es increíble, solo el camino de tierra para llegar es un poco complicado para uatos bajitos. No nos tocó tener algo de sombra cerca de la alberca y el refri del bar estaba fallando, así que no había algunas bebidas frías. La música en el bar y restaurante podría ser mejor. Pero en general el personal fue muy amable y atento.
Nadia
Nadia,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年12月2日
Debe mejorar el mantenimiento general del hotel
Faltan sombrillas o palapas para protegerse del sol
EL aire acondicionado del restaurante no enfría
Adrian
Adrian,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年12月1日
As mentioned in previous reviews, the road to this property is pretty bumpy but this is common for any road taking you to a cenote area. A divers cenote is a short walk so the road is kept unpaved for preservation. The room itself is decent. It has more of a bnb vibe. You will need to cab or drive but careful driving in mx and in this area. There are the obvious reasons you can research but also the road is difficult and could result in car issues. I saw a famiy trying to pull a large branch that was caught around their exhaust. The staff are very sweet. I really appreciate the young lady at the front desk and Jose who works in the restaurant. (I don't recommend the pizza btw). A taxi to town is 500 pesos ($25 USD). The hotel tells you the price and if you just have the cash ready, the taxis accept you know. If you ask how much, they will try to extort you. Make sure you book airport to hotel transfer no matter where you stay or take the ADO bus. I wouldn't rebook this location but enjoyed myself regardless. Highly recommend checking out Playa Paraiso beach and Taqueria Honorario.
Boyana
Boyana,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月29日
Private, beautiful, excellent food, best staff EVER. 2 years in a row. Can’t wait to return!
Dorothy
Dorothy,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年11月26日
Las albercas verdes falta de mantenimiento, precio - calidad quedan a deber
Victor Manuel Briceño
Victor Manuel Briceño,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月15日
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Jennifer
Jennifer,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月13日
Pedro
Pedro,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月9日
Road getting to the hotel is HORRIBLE. So many potholes that it take 15-20 minutes to go just over a mile. Would stay again except for the road. Hated the idea of leaving or coming back to the hotel. Thought it would damage our rental car, a smaller crossover.
Paul
Paul,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年10月24日
In NEED of cleaning and maintenance
The pictures at Hotel.com’s website is absolutely no similarity to the currently condition of this hotel!… dirty, worn out and in desperate need of some maintenance.
We checked in at approximately 15 pm. (prepaid) and checked out again 15:30 pm. due to the poor state of this establishment.
Takes about 15 minutes to drive the 1.3 km from the exit of the main road to the hotel due to the bumpy dirt road.
Kim-Steen
Kim-Steen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
El personal es muy bueno, el lugar es hermoso
Irma
Irma,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
La calides del personal
Estela
Estela,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
SJ
SJ,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
It is a great hotel, loved it
Susana
Susana,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月26日
Loved it!
Tammy
Tammy,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月15日
The staff was extremely welcoming. Nuria and Cynthia at the front desk helped us feel comfortable, especially when I wasn’t feeling great. They also recommended going out to see the turtles lay eggs at night, which was unforgettable! All of the gentleman at the bar, and the cook made our mornings and afternoons. I looked forward to avocado toast and cappuccinos every morning. The housekeeping staff kept our room immaculate. We would recommend.
Rachelle
Rachelle,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年9月12日
Thank you for an amazing stay I enjoyed the secluded nature sea turtles at night private pool spacious rooms and soft beds the staff clean everything on the property daily including the lounge chairs which was great restaurants and everything close early but otherwise perfect stay
Deznique
Deznique,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月10日
O’Tulum is one of the most beautiful places I have ever stayed. Our room and the service was immaculate. I enjoyed our experience and the attention shown by Nuria and all housekeeping and restaurant staff. They made my stay hassle free! Their care and support was amazing.
Joy
Joy,3 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月1日
The photos on the internet are not the same as the reality, the entire property needs maintenance, broken wooden floors, the stair handles have rust on the floors, that's all for example
Leandro
Leandro,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月30日
lo bueno es que esta a orilla de la playa, la atención en el restaurante muy buena, ya necesita mantenimiento
Julio
Julio,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年8月27日
JUAN J
JUAN J,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月13日
We had a great stay at this hotel. The views are stunning, and the pools and rooms are high quality. It was super relaxing, and the staff were friendly and helpful.
The location is perfect if you want to escape the noise and crowds of Tulum. There's a nice beach nearby (about 5 minutes walk), making it a great place to unwind. Highly recommended for a peaceful getaway.