Service and the hotel itself was good, although quite old-fashioned. The pool had been closed since the winter, and wasn't due to be re-opened until a few days following my stay. This wasn't listed on the Hotels.com listing, and I specifically chose this hotel for the pool and sauna, which were unavailable. The hotel is located a 45-minute walk from the centre of Sarajevo, but conveniently 10-15 minutes walk from the bus and train station.