Not a great hotel for families. Rooms very dated. Carpets in the rooms and nasty stains all over them, feels very dirty. Bed like a block of wood and pillows with filling all knotted and bunched in places. No sound proofing at all so can hear people in the hallways, and very busy train station right outside so very loud. Parking very far, so if coming with a car avoid this hotel at all costs, if not for the reasons above anyway.
Arrived at 11pm with 2 very tired children, 2 and 4 years old. No parking at all outside, risked parking in the road for a few minutes while unloading the bags. Asked wife to go and check in so I could park the car. Parking is 15/20 minutes away including walk back to hotel. Asked my wife to check in and go to the room. Her purse and phone was in the car in the hurry. When I got to the hotel they were still at reception and was told receptionist wouldn’t give the key because the tourist tax had to be paid.
I asked the receptionist why couldn’t you give my wife and kids the room key as I was coming back and it’s 11pm for a 2 and 4 year old who were very restless and making it difficult for wife to look after. Fee was only €5 and all she said is I can’t give it, there’s cameras all over watching me. It’s such a stupid excuse, and doesn’t care about customers at all and their struggles. Wife was struggling for 20 minutes with 2 children who were rolling around the floor while she just watched on. They could have been in bed, and all for €5.