Stephanie at the front desk was amazing, other staff were ok, always say hello, Hola, but not going above and beyond. I get it, i too work in hospitality and serving people all day is annoying but you get the vibe that they just dont enjoy it.
Asian restaurant was good, other food was ok. Nothing with a "wow" factor!
Last night there i ordered room service, the older gentleman who delivered it was rude and aggressive and throwing lids on the trolley and carrying on very strangely, made me feel uncomfortable even having him come in my room. Not much around hotel and the day spa there is RIDICULOUSLY priced! Unsure if thats normal prices for mexico but that was more then double what i would pay in my home town.
Didnt like the pool only had a ladder to get in and out of and information for hotel stuff in general is non existent. Would recommend to update the app to give alot more of where stuff i s and how to utilise the facilitiesmore, even a map would be helpful and common-sense I would of thought.