The computer systems were down. Waited almost an hour to check in. Bathroom shower water pressure was nonexistent.
Markenia
Markenia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
James
James,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月23日
decent price
Room was ok, bathroom could have been cleaner and the hallways. Stains on carpets and smells in while walking through hallways. Not the nicest area.
Erica
Erica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
Great location
Great location for the game!!!! We enjoyed it!
Melissa
Melissa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月21日
Ok stay
No Internet or tv during stay. Valet took over a hour to get our ride
Thomas
Thomas,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
MARITZA
MARITZA,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月17日
Ugh
The whole time we were there the tvs did not work properlY and the halls all smell like weed. Will not go back.
Ray
Ray,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月16日
Poor circulation… mildew smell… TV not working… changed room three times
Colette Key
Colette Key,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Not a family friendly place
I cannot say how the actual hotel is, because we did not stay. BUT let me start by saying, if you have kids, I would avoid. We were greeted at the front, not by valet (none in sight) but by crackheads (obvious) loitering and thrusting (private parts) all by the front entrance. We waited patiently for someone to come valet since we did not want to leave the kids or the car running. I must add in that I work in an ER, so I’m not easily put off by certain “character types” but we were not willing to stay knowing we had the children with us. They were just too scared. I called to cancel and the staff were friendly if I have to give a plus. The Hyatt Regency next door is cheaper and much more family friendly (we drove straight there and had a wonderful stay). I ended up eating the cost, but worth it for the peace of mind.
Susan
Susan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Paul
Paul,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月9日
Not what it seems!
Staff was very friendly and helpful. Check in lasted over and hour, due to a computer crash. Only one hotel staff could do check ins. The check in line was from the front desk and extended to outside into the cold damp weather. We were late for our event due to this. Room had a muggy and wet carpet odor. Pictures online are professional and the actual room was not a match to them AT ALL. TV in bedroom didn’t work. Shower had 1/2 door, water splashed all over the floor when in use. Bedroom and bathroom were extremely tight space. The parking garage connected to the hotel elevator was out, so we had to walk far with our luggage. Breakfast was horrible the next morning. We paid $100 more at the hotel and didn’t receive a receipt.
Erica
Erica,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
The room itself was very roomy, plenty room for 2 adults and 3 children. It was clean and affordable. Check In was not smooth. Everyone was trying to check in right at 4 so the line was out the door. Only one lady was actually checking people in, we were told due to a computer being down.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Check-in was easy, there was self parking nearby for a better price than valet. I was impressed with the breakfast quality, and I enjoyed the space of an apartment and the amenities of a hotel. Favorite part was the proximity to Bourbon Street and Canal Street.
Ian
Ian,5 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月2日
very poor
not my type of hotel , no class , Environment not conducive, Area security questionable, parking takes for ever to deliver vehicles , Requested towels never delivered . Terrible location. scary environment. first and last time staying in any sonesta hotel , Been Hotels.com member for yrs . very disappointed . Advertising pictures are deceiving.
Cosmos
Cosmos,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Elizabeth
Elizabeth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Hope
Hope,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
PAULO CESAR
PAULO CESAR,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Late checkout overcharge
The night before my check out I request a no charge late check out from 11am to move to 12pm as is on their website. Right after 11am the date of check out the housekeeper knock on my door and said check out was at 11am and that I will be charge a late check out fee and I explain to her I requested the night before and she said is not in her system so will be charge the fee. I went to front desk and the front desk lady about what happen and they did not care to remove my late fee. I will definitely will not stay in this hotel again.
Melixa
Melixa,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月26日
Overall comfortable overnight stay for family
The staff was helpful and kind. The room was a nice size. It could use a bit of an update the tub is worn a bit. The beds and pillows were very comfortable. I really liked the bedding as it was soft and cozy. The temp of the room was great too. Breakfast was decent although I’m not sure about breakfast tacos. There were other good choices.Easy walk to Ceasars Superdome and Smoothie King. Parking garage next door is only $20 overnight if you selfpark.
Katherine
Katherine,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Phillip
Phillip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Great Value inNew Orleans
The Sonesta ES is a hotel intended for, but not limited to, extended stay. The spotless clean room was huge and had a full sized refrigerator, a stove with a range, and kitchen utensils. The beds were very nice. The location is great, two blocks from Canal Street. The streetcar stops across the street from the hotel (in both directions) and there is a bus stop in front of the hotel -- but one can easily walk to the delights of the French Quarter. Breakfast was provided and was good, cookies and flavored water is available in the afternoon. The only downside I found was the 'fridge tried to make ice cubes at 3 AM, but was not hooked up for it, and the bathroom fan was very loud.
David
David,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
It was awesome for the one day trip
Lakai
Lakai,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月23日
WAYNE
WAYNE,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月22日
Enjoyed our stay
I enjoyed our stay. It was quiet and clean on the 5th floor. Breakfast was fabulous. I was not wild about the $250 hold but that’s life, I guess. I would recommend this location.