Dreadful experience. Retrieving my hefty deposit was appalling. Thankfully, Hotels.com, agreeing with me, stepped in to reimburse me. This ordeal tarnished my holiday. Upon check-in: I had to pay the deposit before seeing the apartment or an inventory; I had to sign an agreement releasing 120% towards damage repairs. Upon returning to the UK, I enquired about my deposit but was informed it would take 4 days plus 3-5 days to clear. I expressed concern over the unreasonable delay and my request for a shorter refund timeframe was refused. This delay could potentially hinder guests, having already left the country. Prior to raising a dispute about the delay, I received no complaints of damage. Despite assurances from Resid Bergere (RB) and Hotels.com, I was advised to be patient. After the dispute, to my shock, RB accused me of a missing fridge shelf and cracked TV frame damaged from falling but was noticeably latent damage. Upon check-in, I reported a missing TV-remote battery cap which highlighted the potential for being accused of damage caused by others. If I were indeed responsible for causing damage, I would not have requested the full deposit back. I signed the deposit release agreement in good faith. RB exploit the agreement to retain deposits without allowing any chance to contest their unilateral decisions. Insist on an inventory, with photos of the fridge, dishwasher, perhaps the toilet. Sadly, the stress of such precautions detracts from the purpose of a holiday.